Software Application Support Engineer, Retail & Marcom Engineering jobs in United States
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Apple · 4 hours ago

Software Application Support Engineer, Retail & Marcom Engineering

positionSunnyvale, CA
timeFull-time
remoteOnsite
senioritySenior Level
money$147K/yr - $221K/yr
date5+ years exp

Apple is a globally recognized technology company that focuses on delivering innovative consumer experiences. In the role of Software Support Engineer, you will be responsible for troubleshooting internal tools, creating documentation, and communicating with users and stakeholders to ensure effective solutions are provided.

AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Troubleshooting and communicating with the users and stakeholders
Creating, reviewing, and modifying documentation corresponding to the applications’ usage
Replying to users’ questions
Communicating with the development team to provide solutions
Taking an active role in the definition and evolution of standard practices and procedures

Qualification

Ruby on RailsMySQLPostgresSecurity best practicesMonitoring toolsProblem-solvingAnalytical skillsOrganizational abilityFlexibility

Required

5+ years of relevant work experience
Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback)
Basic coding knowledge of the Ruby on Rails framework
Proven knowledge of MySQL and Postgres databases

Preferred

Bachelor's degree in Computer Science/technical degree
Excellent follow-through, organizational ability, and flexibility in a dynamic, demanding environment
Strong desire to work in a fast-paced environment with multiple releases a week
Excellent analytical and problem-solving skills
Firm understanding of security best practices and vulnerabilities
Experience with monitoring tools (e.g., Splunk)

Benefits

Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation

Company

Apple

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Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
dateFounded in 1976
location
Cupertino, California, USA
people-size10001+ employees
web-link
https://www.apple.com

H1B Sponsorship

Apple has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)

Funding

Current Stage
Public Company
Total Funding
$5.67B
Key Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity

Leadership Team

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Tim Cook
CEO
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Craig Federighi
SVP, Software Engineering

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Company data provided by crunchbase