Patriot Growth Insurance Services, LLC · 2 days ago
Employee Navigator Support Analyst (Remote)
United States
Full-time
Remote
Mid Level
$24.44/hr - $26.44/hr
3+ years expPatriot Growth Insurance Services is a growth-focused national insurance services firm seeking a dedicated Employee Navigator Support Analyst to join their Technology Team. The role involves managing the Employee Navigator systems, providing client support, and facilitating training and development for users.
Employee BenefitsInsuranceProperty Insurance
No H1B
Responsibilities
Employee Navigator Build-Out & Renewal: Fully manage the EN build-out process, ensuring timely and accurate system renewals
Frontline Support: Spend approximately one-third of your time providing direct support to clients, resolving complex issues, and advising on best practices for using EN software
Liaison Role: Serve as the primary contact between clients and carrier integrations, facilitating smooth communication and issue resolution
Process Documentation: Diligently document internal processes and contribute to training guides and resources to support team growth and operational efficiency
Training & Development: Conduct training sessions for new hires and existing employees, enhancing their understanding and use of EN
Continuous Improvement: Provide feedback and suggestions for improving processes, products, and customer support strategies
Qualification
Required
Minimum of 3 years in a consultative support role, with a track record of helping clients resolve complex issues
Benefits Administration Systems experience such as Employee Navigator, Ease, BerniePortal, or similar platforms is required
Proven ability to deliver high-quality customer service, both via email and telephone, with a focus on empathy, accuracy, and problem-solving
Strong organizational skills to manage and prioritize customer inquiries effectively
Ability to quickly identify and resolve issues, knowing when to escalate problems for additional assistance
Motivated to continually improve personal knowledge, client satisfaction, and the product itself
Excellent interpersonal and communication skills (both oral and written)
Proficient with use of Microsoft Office Suite and products
A passion for being part of a team that drives our company to industry leadership
Ability to establish and maintain effective working relationships with both peers and clients
Authorized to work in the U.S. without sponsorship
Benefits
Medical, Dental, and Vision Benefits
Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
Company paid Short-Term Disability, Long-Term Disability and Group Term Life
Company paid Employee Assistance Program
Paid Parental Leave
Paid holidays
Personalized PTO
401 (k)
Company
Patriot Growth Insurance Services, LLC
Patriot is a national agency specializing in Employee Benefits, Property & Casualty and Personal insurance solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$500MKey Investors
Golub CapitalAntares CapitalSummit Partners
2023-11-28Debt Financing· $500M
2022-08-09Debt Financing
2021-02-23Debt Financing
Leadership Team
J
Jeff Wood
SVP, Premier Client Practice Leader
John Galaviz
President
Recent News
2026-01-07
2025-12-16
Company data provided by crunchbase