Remx · 1 day ago
Contact Center Representative
Plantation, FL, US
Full-time
Onsite
Entry Level
$17/hr - $18/hr
1+ years expRemx is the professional staffing division of EmployBridge, America's Leading Workforce Specialist. They are seeking a Contact Center Representative to serve as a single point of contact for customers, resolving issues and improving customer experience through proactive research and relationship building.
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Responsibilities
Serve as a single point of contact for the customer and form a strong relationship to support them
Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future needs or potential opportunities to improve the experience
Conduct proactive research on assigned member accounts to identify service issues
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
Qualification
Required
High school diploma or GED
At least one year of customer service experience
Reliable Attendance and Transportation to work onsite
Strong organizational, communication, and customer service skills
Professional communication both written and verbal
Company
Remx
Remx is a platform for designing, selling, and collecting 3D digital wearables.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.1M2022-06-28Seed· $0.1M
Leadership Team
Nazim Ahmed
Co-Founder & CEO
Company data provided by crunchbase