City and County of Denver · 10 hours ago
Senior Desktop Technician – Denver International Airport
Denver, CO
Full-time
Onsite
Senior Level
$26.84/hr - $40.27/hr
5+ years expThe City and County of Denver is seeking a Senior Desktop Technician to join the DEN Business Technologies Field Team. This role involves providing technical support for airport users, troubleshooting various hardware and software issues, and ensuring a smooth operation of technological tools at Denver International Airport.
GovernmentHealth CareNon ProfitPublic SafetySecurity
No H1B
Responsibilities
Providing professional, polite, and respectful support for customer issues or requests related to: Windows 10/11, Active Directory, desktop/laptop hardware, software including Office 365, Microsoft Teams, Google Chrome, Logitech Teams Rooms and others. Mobile Devices
Hardware/apps, Virtual Private Network (VPN), basic audio/visual equipment, installing/uninstalling software from machines and others
Troubleshooting issues over the phone, in person, and over email via various engagement methods (phone, in-person, email, Microsoft Teams, etc.)
Logging/documenting tickets for technical issues and/or requests
Processing requests for technological hardware, such as laptops, desktops, and smart
Replacing/repairing computer hardware, such as hard drives, memory, batteries, etc
Setting up and/or moving computers/technological hardware between offices
Coordinating tasks/resolutions with other technicians/teams
Provide in-person conference room support
Escalating calls that are beyond tier-one scope to other resolver groups
Writing communications (emails) to the organization about scheduled events (software maintenance, outages, etc
Performs other duties as assigned
Qualification
Required
Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Five (5) years of Information Technology experience performing user support of desktop, legacy systems, and/or Information Technology communications systems
Requires a valid driver's license at the time of application
Licenses and certifications must be kept current as a condition of employment
Preferred
Passion for using technical skills to help others
Strong troubleshooting mindset
Team player mentality
Broad working knowledge of computer hardware, software, operating systems, and smart phones
Clear communicator (verbal and written) who can translate technical jargon to customers and updates tickets with pertinent information
Works cooperatively with other teams when issues/tickets need to be transferred
Positive attitude and cooperation with others
Innovative about improving processes for customers
Works independently with little to no supervision
Flexible with change and open to new ideas
Accepts and adapts to constructive feedback given to develop in the role
Takes accountability to grow skillsets to improve customer experience
Views mistakes as learning opportunities. Admits mistakes, takes ownership, focuses on growth
Ability to lift 75 lbs
Benefits
A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date
Company
City and County of Denver
The City and County of Denver has adopted the "Adoption of Level Red-Severe Risk" Public Health Order, as amended by Colorado Public Health.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$2.37MKey Investors
Consumer Product Safety CommissionOpportunity Now Colorado"US Department of Commerce, Economic Development Administation"
2024-07-02Grant· $0.08M
2024-03-19Grant· $1.54M
2023-11-09Grant· $0.75M
Leadership Team
Merlin Namuth
Chief Information Security Officer (CISO)
Recent News
Purchaser Business Group on Health
2025-10-14
2025-09-16
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