Brown University · 22 hours ago
Senior Application Administrator, Public Safety Applications
Providence, RI
Full-time
Hybrid
Mid, Senior Level
3+ years expBrown University is seeking a Senior Application Administrator for its Department of Public Safety. This role involves supporting the technology needs of Public Safety applications, including administration, end-user support, and training, while ensuring compliance with Criminal Justice Information Systems (CJIS) requirements.
EducationHigher EducationUniversities
No H1B
Responsibilities
Support all of the Public safety applications, including but not limited to Brown’s access control system (CCure 9000), video security (Genetec), Zetron Communication Solution, Dispatch & Records Management (currently IMC), NICE 911 Voice & Radio Recording Suite, and the RILETS (Rhode Island Law Enforcement Telecommunications System)
Application administration
End user application support
End user application training for all of the Department of Public Safety’s applications
Develop and maintain a fundamental understanding of how to utilize all Public Safety applications from an end-user perspective
Participate in and support all upgrades, application and security patches, etc
Coordinate all aspects of testing, documentation, and training of end users
Help the team participate in all aspects of change management
Participate in cross training with fellow team members to ensure the team has adequate backup for all applications supported
Ensure all Public Safety applications, systems, and technologies within purview are implemented, administered, and maintained to meet Criminal Justice Information Systems (CJIS) requirements along with FBI, RI State Police, and Brown security requirements
Review exceptions for applications not meeting these requirements with and approved by the Manager of Public Safety Applications
Participate in an OIT Public Safety Applications team on-call rotation schedule which is dedicated to the support of the university’s Department of Public Safety
Answering basic Tier-1 support calls from the Department of Public Safety and performing basic troubleshooting via the on-call Standard Operating Procedure
Escalate Tier-2 & Tier-3 issues within the OIT Public Safety Applications team or to other OIT Teams including the Public Safety Technology team
Be available to answer calls/emails after normal working hours and on weekends/holidays depending on the rotation order
Qualification
Required
Bachelor's degree preferred
3+ years of experience with enterprise-level business application support or administration
Strong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operation
Strong problem solving skills, organizational skills, and project planning skills
Working knowledge of databases and SQL Queries
Troubleshooting skills for problem resolution
Knowledge of TCP/IP networking
Knowledge of IT change management processes
Excellent customer service skills; strong commitment to customer service
Strong computing, analytical, and organizational skills
Ability to work effectively in a group and as a member of a project team
Excellent coordination, collaboration, writing, and verbal communication skills
Ability to manage multiple tasks with shifting priorities
Ability to work through problems and find solutions
Experience with Google Suite
Experience with Microsoft Excel, Word and other Microsoft Office applications
Successful completion of a criminal background check and education verification is required
Preferred
Lead experience preferred
Administration of Public Safety or Enterprise Applications & Systems
Security Systems Application Administration
SQL Queries; including writing queries and joining databases
SSRS (SQL Server Reporting Services); writing reports & supporting SSRS
Active Directory Security Group Administration
Group Policy Administration
Software House - CCURE9000
VMS Systems such as Genetec Security Center
Central Square IMC
NICE 911 Recording Suite
Zetron Communication Solution
SQL Server Reporting Services
Wowza Media Service & TheoPlayer Cloud
The following certifications preferred: Software House - CCURE9000 Certified, Genetec - Genetec Security Center Certified
Higher education experience preferred
Company
Brown University
Brown University is an Ivy League research university that provides undergraduate and graduate programs. It is a sub-organization of Brown University Health.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$860.76MKey Investors
RI Life Science HubNASADepartment of Energy & Environment
2025-07-28Debt Financing· $500M
2025-04-11Debt Financing· $300M
2024-08-08Grant· $0.01M
Leadership Team
Sylvia R. Carey-Butler
VP for institutional equity and diversity
Diane Lipscombe
Professor of Neuroscience
Recent News
2026-01-16
2025-12-30
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