HungryPanda Ltd 熊猫外卖 · 11 hours ago
Delivery Operation Specialist - Mandarin Speaking
Manhattan, NY
Full-time
Hybrid
New Grad, Entry LevelHungryPanda is the largest overseas Asian food delivery platform, founded in 2017. They are seeking a Delivery Operation Specialist to support the daily operations of the delivery team, optimize delivery processes, and ensure customer satisfaction.
Computer Software
Responsibilities
Assist in the recruitment, training, and software guidance of delivery personnel to ensure efficient team operations
Monitor the delivery process, assist in resolving issues faced by drivers, and ensure the successful completion of delivery tasks
Ensure sufficient regional delivery capacity, assist in responding to emergencies, and maintain the stability of delivery services
Maintain effective communication with drivers, promptly convey company policies, delivery requirements, and incentive schemes
Collaborate with the Marketing and Business Development departments to support the execution of strategies aimed at increasing customer satisfaction
Assist in handling emergencies to ensure timely resolution of issues
Use backend system data analysis to assist in optimizing delivery strategies and improving team efficiency
Track key metrics such as delivery efficiency, delivery costs, fulfillment rate, and rider material coverage, and propose improvement suggestions
Qualification
Required
Possess good communication and coordination skills, able to effectively communicate with drivers, internal teams, and external partners
Have strong adaptability, able to quickly respond to emergencies and assist in problem-solving
Fluent in both Chinese and English, able to communicate effectively in both written and spoken forms
Able to withstand work pressure, possess a high sense of responsibility and professionalism
Able to commute to NY office (mainly Manhattan, Queens, Brooklyn) on a rotating basis
Company
HungryPanda Ltd 熊猫外卖
Founded in 2017, HungryPanda is currently the largest overseas Chinese food delivery company.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$274.99MKey Investors
Mars Growth CapitalPerwynKinnevik
2024-09-30Series D· $55M
2021-12-17Series D· $130M
2020-11-29Series C· $69.99M
Leadership Team
Kelu Liu
Founder
Recent News
2025-11-25
South China Morning Post
2025-10-09
Company data provided by crunchbase