BA House Cleaning · 12 hours ago
Client Care & Sales Consultant (Remote)
United States
Full-time
Remote
Entry Level
$12/hr - $20/hr
1+ years expBA House Cleaning is a locally owned, highly reviewed residential cleaning company serving Bay Area homeowners. The Client Care & Sales Consultant will be responsible for building rapport with prospective clients, providing quotes, converting leads into customers, and ensuring an excellent client experience while representing the brand values.
Real Estate
Responsibilities
Speak with prospective clients via phone, text, and email to understand their home, needs, and expectations
Provide accurate, confident quotes based on scope, condition, and service level — explaining •why• a recommendation makes sense
Convert qualified leads into one-time and recurring services using a consultative, relationship-based approach.Proactively follow up with leads in a thoughtful, non-pushy manner
Clearly document client preferences, concerns, and expectations in MaidCentral to ensure excellent service delivery
Coordinate with the Scheduling team once appointments are booked
Answer incoming calls promptly with a calm, friendly, professional tone
Reassure clients who may feel hesitant, overwhelmed, or unsure about inviting a cleaning service into their home
Handle questions, concerns, and objections with empathy and confidence
Represent our brand values in every interaction
Accurately log all quotes, bookings, and notes in MaidCentral
Submit daily activity and sales summaries
Follow established processes while offering thoughtful suggestions for improvement
Qualification
Required
1+ year experience in inside/inbound sales or consultative customer service
Excellent spoken and written English with a warm, professional tone
Comfortable using CRM systems and documenting conversations clearly
Reliable high-speed internet and computer
Able to work independently in a remote environment while staying accountable
Preferred
Experience in relationship-based sales or customer care (home services, real estate support, hospitality, client success, etc.)
Strong communicator who knows how to slow a conversation down, listen, and guide — not pressure
Comfortable discussing pricing once trust and clarity are established
Organized, detail-oriented, and tech-comfortable
Benefits
401(k)
Dental insurance
Health insurance
Health savings account
Paid time off
Paid training
Vision insurance
Work from home
Company
BA House Cleaning
A full service cleaning company out of Castro Valley, CA servicing the greater East Bay Area (Oakland, Berkeley, Hayward, San Leandro)
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase