Air Treatment Corporation · 4 days ago
Data Center Account Manager
Brea,CA,US
Full-time
Onsite
Mid Level
3+ years expAir Treatment Corporation is seeking a Data Center Account Manager responsible for the financial health, margin performance, growth, and client satisfaction across strategic accounts in the data center environment. The role involves serving as the primary liaison between customers and internal teams, managing sales, delivery, and support for HVAC solutions.
Health CareManufacturing
Responsibilities
Prepare and deliver accurate, detailed, and compelling commercial quotes and technical proposals for HVAC projects, service contracts, and solution upgrades
Own the full sales lifecycle-from initial opportunity identification through order booking-ensuring all activities, documentation, and forecasts are accurately tracked in the FieldPoint CRM system
Serve as the primary service owner for assigned accounts, acting as the central authority for account knowledge, commercial terms, and revenue expectations
Review and negotiate client parts and service contracts, including terms and conditions, to ensure compliance with company standards, risk management policies and profitability objectives
Oversee the financial lifecycle of projects, including oversight of accurate invoicing and performing comprehensive financial reviews from project initiation through a closing, ensuring positive cash flow and margin protection
Develop and maintain a standard KPI “Report Card” for assigned accounts, tracking metrics such as sales growth, profitability, project completion performance, and customer satisfaction
Proactively engage customers to understand evolving data center cooling requirements. Lead customer meetings, technical discussions, and on-site visits to capture both explicit and implicit requirements
Act as the primary point of contact for high-priority service, quality, or sales escalations. Drive rapid internal alignment across Sales, Customer Service, Operations, and Engineering to achieve timely and effective resolution
Lead resolution of complex technical or operational issues by coordinating internal engineering and service resources to deliver sustainable, long-term solutions (e.g., fan performance or fluid mechanics challenges)
Monitor all reported customer quality and performance issues for assigned accounts
Track customer incident reports and recurring deficiencies
Escalate quality and performance concerns to Operations, Engineering, Service, or Leadership as appropriate
Ensure all customer issues are acknowledged, documented, tracked, and closed in a timely manner
Review customer grading scorecards to identify trends, risks, and improvement opportunities
Ensure same-day response to all customer emails and inquiries
Conduct daily financial reviews of active projects and overall account performance
Track and drive resolution of all items on the Customer Hot List
Monitor jobsite issues via tracking platforms (e.g., BIM360, CxAlloy, Autodesk)
Qualification
Required
Working knowledge of commercial HVAC service operations and general understanding of data center HVAC systems (CRAHs, AHUs, chillers, controls), preferably in mission-critical environments
Strong written and verbal communication skills, including the ability to document issues, summarize discussions, and communicate clearly with customers and internal teams
Solid organizational, time-management, and follow-through skills, with the ability to manage multiple service activities, customer issues, and priorities simultaneously
Basic financial and commercial understanding, including service pricing, contract terms, invoicing, and margin awareness
Ability to track customer incidents, service issues, and action items through resolution while exercising sound judgment during escalations
Proficiency with CRM systems and standard business software, with disciplined attention to accuracy and documentation
Ability to work effectively across departments (Service, Operations, Engineering, Finance) in a fast-paced, high-expectation, mission-critical environment
Positive and collaborative attitude
Bachelor's degree in business, Engineering, Construction Management, Facilities Management, or a related field
Minimum of 3–5 years of experience in a commercial HVAC, mechanical contracting, critical facilities, or related technical services environment
Prior experience in service sales, account management, project coordination, or customer-facing commercial roles within HVAC or building systems
Preferred
Bachelor's degree in business, Engineering, Construction Management, Facilities Management, or a related field
Experience supporting or working with mission-critical facilities, data centers, or critical infrastructure environments
Demonstrated experience working cross-functionally with Service, Operations, Engineering, and Finance teams
Familiarity with service contracts, customer issue management, and performance reporting is a plus
Company
Air Treatment Corporation
Air Treatment Corporation is a machinery company providing HCAC/r equipment.
201-500 employees
H1B Sponsorship
Air Treatment Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase