Uber · 14 hours ago
Knowledge Program Manager, Content Experience Designer
New York, NY
Full-time
Onsite
Mid Level
$96K/yr - $106K/yr
3+ years expUber is building a new way to create support content, seeking Content Designers to transform complex operational knowledge into clear, structured content. This hands-on role involves using AI tools to create modular content, ensuring quality and consistency, and collaborating with subject matter experts.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Transform legacy knowledge content into modular, action-oriented formats using AI-assisted workflows
Create production-ready HTML content following our design system and content architecture standards
Apply semantic structure and metadata to enable search optimization and AI discoverability
Build decision trees, step-by-step guides, and reference materials that agents can use quickly and confidently
Conduct quality audits to ensure content accuracy, design compliance, and brand consistency
Follow established templates, component patterns, and style guidelines
Identify opportunities to improve standards, templates, and reusable content blocks
Maintain documentation and version control for content assets
Partner with subject matter experts (SMEs) to validate content accuracy and complete reviews within SLA
Work closely with the content strategy team to prioritize high-impact content
Coordinate with program teams to understand policy changes and update content accordingly
Contribute to team rituals, feedback loops, and continuous improvement initiatives
Qualification
Required
3+ years of experience in content design, UX writing, technical writing, or a related field
Strong HTML and CSS skills - you should be comfortable hand-coding content with inline styles
Experience working within design systems, style guides, or component libraries
Demonstrated ability to structure complex information into clear, scannable formats
Excellent attention to detail and commitment to quality
Strong written and verbal communication skills
Preferred
Experience with AI-assisted writing or content tools (e.g., ChatGPT, Gemini, Claude, Cursor)
Familiarity with knowledge management, customer support, or help center content
Experience with content management systems (CMS)
Understanding of SEO, metadata, or content taxonomy
Background in information architecture or content strategy
Comfort with JSON or structured data formats
Benefits
You will also be eligible for various benefits.
All full-time employees are eligible to participate in a 401(k) plan.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp.
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
Springfield Business Journal
2026-02-06
2026-02-06
Maryland Daily Record
2026-02-06
Company data provided by crunchbase