UPMC · 8 hours ago
Manager, IT
United States
Full-time
Remote
Mid, Senior Level, Lead/Staff
9+ years expUPMC is seeking an experienced Manager to oversee vended system management, maintenance, and support within the ITPA Production Operations department. This role provides leadership for daily operations and is responsible for managing Team Leads and establishing service management processes across the vended application landscape.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Key responsibilities include participating in project meetings with vendors and business partners, supporting vendor onboarding, contributing to architectural evaluations, and developing plans for system integrations and support models
The role also involves maintaining and governing UPMC system policies related to access, security, reliability, and availability
Occasional after-hours support may be required for major incidents, installations, or other critical IT needs
Participation in a leadership on-call rotation is also expected, with frequency determined by team size
Contributes to department's short-term strategy and goals
Provides input on budget planning. Responsible for managing to budget
Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects within department
Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts
Identify, create and apply process improvement to increase product and service quality to achieve business objectives
Responsible for ensuring that service is provided to the ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures
Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends
Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviors
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Qualification
Required
Nine years of total related experience, with at least two years' experience in a leadership role OR equivalent combination of education/experience
Strong project management, problem solving, organizational, relationship, communication, and negotiation skills (oral and written) are required
Strong understanding of IT strategy and how it relates to business objectives
Ability to apply extensive experience to highly complex problems
Preferred
Healthcare IT experience
Prior experience dealing with vendor implementations, establishing support models and developing processes and relationships with vendors
Application technical support or service management backgrounds desired
Experience with ServiceNow preferred
Current or Past UPMC employee or contractor
Candidate local to Pittsburgh and or surrounding areas
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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