Sandia Area Federal Credit Union · 21 hours ago
CARD SERVICES SPECIALIST
Albuquerque, NM
Full-time
Onsite
Entry Level
2+ years expSandia Area Federal Credit Union is dedicated to delivering high-value banking and lending services. The Card Services Specialist is responsible for providing excellent service and support regarding card maintenance and servicing, ensuring member satisfaction and operational efficiency.
BankingFinancial ServicesNon Profit
Responsibilities
Responsible for processing all ATM, debit, and credit card maintenance to include replacement and lost/stolen cards, PIN generation and requests, verifying/placing stop payments, automatic payments, authorized users, credit card statement research, travel notifications, etc
Processes all requests for credit card promotions and campaigns including: balance transfer, credit line increase, pre-approval, etc
Answers questions, performs research, and provides timely information to internal customers and members regarding card authorizations (types of transactions), account activity, product knowledge in the payment industry, blocks/restrictions, credit card account information such as: APR, payment, due date, rewards, etc
Researches and posts adjustments/exceptions (settlement reports), performs GL reconciliation to support Accounting
Responsible for daily download of debit and credit card files to support various departments
Acts as subject matter expert in card related systems to perform research and transactional actions such as credit card system, debit card systems for both PIN and signature transactions
Provides back-up support to other members of the Card Services Team
Works control reports for ATM, debit, and credit cards, such as lost/stolen, credit balance, excessive payments, payment returns, etc
Reviews reports related to ATM, debit, and credit cards through card processors, networks, and internal applications
Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities
Represent the credit union with professionalism, integrity, and ethical conduct at all times
Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines
Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards
Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy
Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions
Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements
Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization
Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices
Willing to undergo background and credit checks as required by federal and state regulations
Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations
Qualification
Required
HSD or GED
Two (2) year(s) of applicable experience required
Financial institution experience required with progressive responsibilities in operations procedures
Expertise in customer relations and credit card maintenance with a requisite understanding of financial institution operations
Basic level of analytical ability where problems are complex (i.e., transaction, loan problems)
Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment
Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities
Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Ability to perform essential functions, including the ability to lift up to 10 lbs. as needed
Demonstrate a strong commitment to upholding the organization's mission, vision, and values in all interactions and responsibilities
Represent the credit union with professionalism, integrity, and ethical conduct at all times
Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines
Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards
Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union's mission and service philosophy
Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions
Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements
Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization
Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices
Willing to undergo background and credit checks as required by federal and state regulations
Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations
Benefits
Comprehensive Medical, Dental, and Vision Insurance
Paid Short-Term Disability, Life Insurance, and AD&D
Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
Tuition Reimbursement for Professional Development
401(k) Plan with Employer Match
Pension Plan for Long-term Security
Exciting Opportunities for Career Advancement
Company
Sandia Area Federal Credit Union
Sandia Area Federal Credit Union offers banking and financial services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Nagaki
Chief Financial Officer
Recent News
Business Journals
2023-02-01
Business Journals
2022-09-02
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