Walgreens · 7 hours ago
Workforce Management Scheduler
8337 SOUTHPARK CIR,ORLANDO,FL 32819
Full-time
Onsite
Entry Level
$57K/yr - $91K/yr
3+ years expWalgreens is a prominent retail and health services company that serves nearly 9 million customers daily. The Workforce Management Scheduler role involves managing scheduling tasks within contact center teams, ensuring efficient staffing and coverage through data analysis and process improvements.
Consumer GoodsHealth CarePharmaceuticalRetail
Responsibilities
Responsible for Approving requests or provides alternative recommendations for future offline activities (training, coaching, etc.), adjustments of breaks lunches, and other scheduling accommodation requests based on historical trends, staffing availability and forecast demand
Analyzes and reports on scheduling and staffing trends to provide Operations with overall coverage improvement recommendations and efficiency strategies at the seasonal, monthly, weekly, daily, and interval level
Offers process improvements in order to eliminate manual processes and focus on consistent quality and efficiency
Performs audits of reports and maintain data integrity of related WFM systems with necessary adjustments including the maintenance of existing team members; defining new team members as necessary; moving team members when they change departments; removing separated team members; and maintaining agent skills, availability, and time off parameters, etc
Utilizes established communication tools to complete administrative tasks along with updating and maintaining schedule changes and trades, overtime and voluntary time off, and other manual adjustments into the WFM systems
Escalates any service level impacting challenges to appropriate parties upon learning of the issue and participate in and communicate resolution strategy
Participates in project meetings as necessary
Executes and conducts emergency notification and workforce recovery procedures in the event of disruptions (weather related outages, system failures, etc.) to our business at any of our locations
Qualification
Required
Bachelor's Degree OR High School/GED and at least 3 years of experience in contact center or workforce administration
Experience communicating both verbally (on phone, one on one) and in writing (emails) to various audiences
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
Intermediate level skill in Microsoft Suite (MS Excel, PowerPoint and Word)
Preferred
We will consider employment of qualified applicants with arrest and conviction records
Company
Walgreens
Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-07-23Grant· $25M
Leadership Team
Bala Visalatha
Chief Experience and Growth Officer
Barry Hanen
Director, Payments and Card Services
Recent News
Digital Commerce 360
2026-01-07
Business News
2025-11-25
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