General Dynamics Information Technology · 12 hours ago
HELP DESK SUPPORT SERVICE SPECIALIST – INTERMEDIATE (TS/SCI Required)
Huntsville, AL
Full-time
Onsite
Senior Level
$32.70/hr - $44.24/hr
7+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to the U.S. government and defense community. The Help Desk Support Service Specialist - Intermediate will provide second-tier support to end-users and collaborate with various teams to resolve complex issues while maintaining a high level of technical skill.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides second-tier support to end-users for PC, server, mainframe applications, and hardware
Handles problems that the first-tier of help desk support is unable to resolve and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems
Maintain currency and a high level of technical skill in the field of expertise, escalating more complex problems to Senior Level, and providing first contact and incident resolution to customers with hardware, software, and application problems
Qualification
Required
Active Directory (AD), Computer Literacy, Help Desk Support
7 + years of related experience
US Citizenship Required: Yes
Education: Associates degree
Technical skills: Interact with customers daily to provide guidance on procedures concerning account requests, e-mail, file access/storage, and other local procedures to ensure mission success
Knowledge of the principles, methods, and techniques used in network and systems administration and support
Knowledge of related hardware and software
Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc
Perform Level I/II Active Directory functions such as unlocking accounts, creating, and issuing accounts
Imaging of Computers and/or configuring their BIOS (SCCM / PXE Boot)
1 Year DoD experience and NOSC support experience, including problem resolution and incident tracking
Security clearance level: TS/SCI
Required Certification(s): DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
IAT II 8570/8140 Baseline Certification Security+ or equivalent
Computing Env: MSCA 2016, Microsoft Azure Administrator or equivalent (Must obtain the full AZ104 Microsoft Azure Administrator within 180 days from start date)
On customer site daily support
Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plug-in cables), and other moderately strenuous activity
Travel may be required to support the mission
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
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