COPAN Diagnostics, Inc. · 1 day ago
Dedicated Field Service Engineer
Greensboro, NC, US
Full-time
Onsite
Entry, Mid Level
2+ years expCOPAN Diagnostics, Inc. is a leading manufacturer of collection and transport systems in the world, known for its innovative approach in pre-analytics. The Dedicated Field Service Engineer is responsible for administering preventative maintenance, troubleshooting, and performing electrical safety tests on automated equipment at customer locations, ensuring high levels of customer satisfaction and equipment performance.
BiotechnologyHealth DiagnosticsLogisticsManufacturingTransportation
Responsibilities
Perform tasks associated with the installation, maintenance, repair, troubleshooting, and assembly of automated microbiology equipment involving basic knowledge and abilities associated with the electronics, robotics, and mechanical processes
Achieves performance measures associated with the maintenance of equipment, productivity, customer satisfaction, and other performance standards
Complete all necessary documentation of activities involving the servicing of equipment in accordance with the manufacturer's requirements
Serves as a resource for the proper operation and maintenance of equipment
Instructs instrument operators in proper equipment use
Adheres to the highest level of customer service while managing customer requests with diplomacy
Provides technical support to customers by telephone as required
Connects with customers through remote software to troubleshoot and resolve various technical issues
Qualification
Required
Must reside in or around dedicated customers
Must be reliable and able to work independently with limited supervision
Excellent customer service expertise with outstanding communication skills
Comfortable working in clinical environments with infectious agents and bio-hazards
Computer literacy and the ability to read instrument schematics required
Associate degree in Biomedical Equipment Technology, Industrial, Electrical, or Mechanical Engineering or minimum 2-3 years equivalent formal related training required
Must be able to have manual dexterity to operate equipment and tools required on the job
Must occasionally lift and/or move up to 50 lbs
Must be able to occasionally crouch, kneel, and/or duck into tight spaces of the equipment
Travel required (Approx. 10% or less)
Must be able to sit for long periods (e.g., on airplanes or in vehicles)
Must have manual dexterity to operate job-related equipment and tools
Must be able to occasionally lift and/or move up to 75 lbs
Must be able to occasionally crouch, kneel, and/or duck into tight spaces
Must be able to stand for long periods
Extended kneeling and crouching may be required
Frequent travel to off-site job locations
Work is often performed in clinical or laboratory settings
Exposure to infectious agents and biohazards
Unpredictable scheduling, including work on weekends and holidays
Company
COPAN Diagnostics, Inc.
Copan Diagnostics is the leading supplier of bacteriology swabs, viral transport media, VTM, and molecular transport systems in the world.
201-500 employees
H1B Sponsorship
COPAN Diagnostics, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$10MKey Investors
Apple
2020-05-07Grant· $10M
Leadership Team
Fabrizio Mazzocchi
Chief Executive Officer
Recent News
2025-09-24
EIN Presswire
2025-08-21
2025-08-13
Company data provided by crunchbase