City and County of Denver · 3 hours ago
Applications Support Administrator- Solid Waste
Denver Metropolitan Area
Full-time
Onsite
Entry, Mid Level
$70K/yr - $82K/yr
2+ years expThe City and County of Denver is dedicated to enhancing the quality of life in the city through effective public infrastructure and services. They are seeking an Applications Support Administrator to manage data, develop standards, and collaborate across teams to ensure efficiency and continuous improvement in Solid Waste Management operations.
GovernmentHealth CareNon ProfitPublic SafetySecurity
No H1B
Responsibilities
Systems Administration: Independently work with project stakeholders to identify, document, and validate system architecture, requirements, and project goals
Data Management & Analysis: Manage data, such as customer and logistical data, in SalesForce, Zuora, Routeware, and newly implemented software applications. Perform routine data audits to ensure customer data is accurate and secure
Standard and Process Development: Develop and implement standards, best practices, and methodologies for application and website utilization, business process improvements, data management, application interfaces, and reporting. Document procedures, service-level agreements (SLAs), and methodologies related to application systems
Cross-Functional Collaboration: Liaise with the Solid Waste Operations and Customer Care teams, Performance Team and Technology Services to ensure data accuracy and efficiency
Continuous Improvement: Regularly review and refine established processes and standards within the DOTI Solid Waste team to adapt to new technology, business needs, and industry best practices, identify and address inefficiencies. Foster a culture of continuous process improvement
Issue Identification & Reporting: Identifie, document, and report potential issues related to application interfaces, data import/export processes such as duplicative data, billing and inventory accuracy, routing accuracy and other system functionalities
Data-Driven Decisions: Utilize data analysis and insights to inform decision-making processes that support and enhance our customer support systems to both internal and external stakeholders. Ensure actions are based on accurate, objective data rather than assumptions. Apply data to identify trends, measure performance, and drive continuous improvement across projects and initiative to all City and County Solid Waste residents
Applications and Software: Assist/Manage DOTI-specific software and system data analysis reporting. Experience in Salesforce, Power BI, and website development and maintenance knowledge
Qualification
Required
Education requirement: Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics or a directly related field
Experience Requirement: Two (2) years of Information Technology experience maintaining, implementing, and modifying off the shelf application software
Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements
License/Certifications: None
Preferred
Experience and knowledge in applications/software administration, website development and design
GIS application and mapping
Familiarity with Salesforce, Microsoft Power BI, Zuora, and Routeware, website development and design
Track record of successfully implementing new systems or applications within large, complex business units
Strong analytical and critical thinking skills with the ability to analyze complex situations, identify key issues, and devise well-reasoned solutions
Effective communication skills to relay complex technical concepts to individuals with varying levels of expertise
Ability to think creatively and propose innovative solutions to complex problems
Benefits
A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date
Company
City and County of Denver
The City and County of Denver has adopted the "Adoption of Level Red-Severe Risk" Public Health Order, as amended by Colorado Public Health.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$2.37MKey Investors
Consumer Product Safety CommissionOpportunity Now Colorado"US Department of Commerce, Economic Development Administation"
2024-07-02Grant· $0.08M
2024-03-19Grant· $1.54M
2023-11-09Grant· $0.75M
Leadership Team
Merlin Namuth
Chief Information Security Officer (CISO)
Recent News
Purchaser Business Group on Health
2025-10-14
2025-09-16
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