Truist · 6 hours ago
Production Support Engineer II
Raleigh, NC
Full-time
Hybrid
Mid Level
4+ years expTruist is a financial corporation seeking a Production Support Engineer II to provide day-to-day support for business-critical systems. The role involves ensuring operational stability, resolving incidents, and collaborating with cross-functional teams to improve production environments.
BankingFinanceFinancial Services
Responsibilities
Provide day-to-day support for business-critical systems, ensuring operational stability, and quickly resolving incidents
Focus on resolving lower to medium-priority incidents, maintaining system health, and supporting the improvement of production environments through collaboration with senior engineers and cross-functional teams
Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations
Support day-to-day monitoring of system performance and use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect anomalies and take corrective actions
Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed
Assist in automating routine production support tasks by developing or modifying scripts and tools
Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base
Participate in incident, problem, and change management processes, following ITIL best practices
Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability
Support the implementation of process improvements to enhance system performance and minimize downtime
Assist with mentoring and supporting junior-level engineers, providing guidance as needed
Qualification
Required
Must have Bachelor's degree in Computer Science, Information Systems or related technical field
Must have 4 years of experience in production support, systems engineering, or database engineering positions performing the following:
IT Service Management (ITSM) tools, including ServiceNow, with solid understanding of incident, problem, and change management processes
Applying broad banking domain functional knowledge in requirement gathering, analysis, design, development, testing, implementation, and deployment & support of applications
Planning, managing projects and solving complex problems and apply best practices, follow TDLC processes to meet regulatory requirements
Providing direction, mentoring and onboarding new teammates to Apigee platform and applications
Utilizing experience with: Splunk, Dynatrace, CloudWatch, TIBCO Business Rule Engine Products, Mule 4.X, Java, SQL and PostGres DB, Unix Scripting, JSP, Agile, Rally, and Jira, Cloud technologies, TerraForm, and Microsoft efficiency tools, GitLab, GitHub, Repository, and Artifactory
Position may be eligible to work in a hybrid remote model and is based out of and reports to Truist offices in Raleigh, NC. Applicants must be able to work onsite at Truist offices in Raleigh at least 3 days per week
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2026-01-16
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2026-01-15
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