ПАТ "СК "УСГ" · 1 day ago
Process Analyst
Chicago, IL
Full-time
Onsite
Entry Level
$63K/yr - $83K/yr
1+ years expUSG Corporation is a Chicago-based leader in producing innovative building products and systems. They are seeking a Process Analyst to manage customer payment dispute resolution activities, ensuring accurate and timely resolution while building effective relationships with customers and collaborating with internal teams.
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Responsibilities
Use data to analyze customer’s accounts and to identify actionable steps to be taken for dispute resolution efforts
Research disputed invoices and take action to resolve including sending emails to customers, sales/pricing/operation teams, and conducting disputes on the customers portals
Escalate dispute issues to management as required
Build effective relationships with customers
Collaborate with peers to effectively manage the workload of the team, share information, and minimize the company’s write-offs and collect cash owed to us
Identify issues and root causes of invoice payment disputes
Maintain accurate and updated customer contact information
Daily accountability for the timely and accurate resolution of USG/CGC customer payment disputes. Additional processing of invoicing, credits/rebates, and other assigned activities
Demonstrate understanding of upstream (i.e., Ordering, Credit, Pricing) and downstream (i.e., Cash Application, Dispute Resolution and GL) processes and their relationship with the AR processes and impact to our corporate objectives
Identify issues with the dispute resolution process and communicate as required
Responds in a timely and professional manner to internal and external customer requests and issues
Understands customers’ relative priorities and needs
Avoids conflicts of interest and handles confidential information appropriately
Participates in development and implementation of continuous improvement projects
Understands performance metrics and identifies key trends that support opportunities for improvement
Ensure USG/CGC customer payment disputes are resolved in a timely manner, according to standards and that the root causes of recurring exceptions are identified and addressed
Promote a courteous, friendly demeanor across the team when handling inquiries both internally and externally
Shows a keen interest in understanding the 'why' behind tasks and projects, leading to more insightful and effective contributions
Able to speak and write in clear and concise manner
Uses negotiated hand-offs when assistance is needed from team members and/or customers
Actively supports change at all levels
Fosters a cooperative team environment conducive to ensuring full portfolio collection activities are completed as required
Qualification
Required
Bachelor's degree required
1-2 years professional experience in customer service or related field
Demonstrates experience in working in a collaborative team environment
Strong negotiating/influencing skills. Ability to interact with and serve customers, sales, and operations personnel
Excellent communication skills, both verbal and written
Proficient in Microsoft Office suite of applications
Demonstrates a strong sense of curiosity and a proactive approach to learning, continuously seeking out new information and innovative solutions to improve processes and outcomes
Preferred
Background in USG, CGC or National Account customers is a plus
Understanding of USG/CGC business priorities from a sales perspective
Understanding of the USG/CGC customer and the credit/collection process
The successful candidate demonstrates strong communication, collaboration, and interpersonal skills
Benefits
Two medical insurance options
Vision and dental coverage
401(k) Investment Plan with company match
Pension plan
Life insurance
Accident insurance
Legal insurance
Pet insurance
Paid time off
Paid holidays
Company
ПАТ "СК "УСГ"
СК «УСГ» – сучасна та динамічна страхова компанія національного масштабу зі 100% іноземним капіталом.
501-1000 employees
H1B Sponsorship
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Funding
Current Stage
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