Midland Credit Management, an Encore Capital Group Company · 2 days ago
Internal Legal Consumer Support Services Specialist
Troy, MI, US
Full-time
Onsite
Entry Level
1+ years expMidland Credit Management, an Encore Capital Group Company, is seeking an Internal Legal Consumer Support Services Specialist to support their Internal Legal Department. The role involves compliance-related tasks, monitoring processes for outsourced accounts, and participating in projects and analysis as needed.
Financial Services
Responsibilities
Reviews, investigates, and processes account level documentation in a timely manner using a defined set of procedures and guidelines
Identify and escalate issues that may be a risk to the company
Perform other duties, as assigned
Qualification
Required
High School Diploma
1 - 2 years customer service or clerical experience
Good written communication and documentation skills
Proficiency with Microsoft Office products
Ability to effectively prioritize and multi-task
Excellent attention to detail
Preferred
Bachelor's
2+ years' work experience in financial services or legal related field
Knowledge of FDCPA, FCRA or other regulatory training
Benefits
Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Company
Midland Credit Management, an Encore Capital Group Company
Established in 1953, Midland Credit Management, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anne Marie B.
Senior EA to the President and CFO | Corporate Events Lead
Mike Merle
Chief Financial Officer
Recent News
Encore Capital Group, Inc.
2025-07-31
2025-03-20
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