3MD · 6 hours ago
Technical Support Specialist I
Garrett, IN
Full-time
Onsite
Entry Level
$22/hr - $27/hr
1+ years exp3MD Inc. is a company that provides technical support solutions, and they are seeking a Technical Support Specialist I. This role involves providing on-site technical support, troubleshooting hardware and software issues, and ensuring customer satisfaction through effective communication and problem-solving.
Fleet ManagementInformation TechnologySoftware
Responsibilities
Install, configure, and maintain Denali Solutions at customer locations
Collaborate with clients to understand their unique requirements and provide tailored solutions
Conduct on-site assessments to ensure compatibility and optimal performance of systems
Provide training to client's staff on the operation and maintenance of installed systems
Collaborate with the engineering team to enhance and customize solutions based on client feedback
Maintain accurate documentation of installations, configurations, and troubleshooting procedures
Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization
Qualification
Required
High School Diploma
1-3 years of Experience
1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
Strong ability to troubleshoot hardware and software problems
Travels to customer locations as necessary to provide service
Strong written and verbal communication skills
Attends regular ongoing education as scheduled by the employer or manufacturer of equipment
Preferred
Forklift certification or willingness to obtain
Benefits
Medical, dental, and vision insurance
A 401(k) plan and company contribution
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits
Up to 6 scheduled paid holidays
Up to 112 hours of PTO based on years of service
Up to 8 hours of paid volunteer time
Additional paid sick leave is also provided if required by state or local law.
Company
3MD
Originating as an asset-based trucking leader, 3MD has diversified into a holding company that excels in both software development, highlighted by our flagship product, Trucking Hub, and robust trucking services, consistently focused on providing superior industry solutions.
51-200 employees
H1B Sponsorship
3MD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2021 (3)
Funding
Current Stage
Growth StageCompany data provided by crunchbase