ReSource Pro Growth Solutions · 1 day ago
Lead Specialist, Technology Operations
Louisville, KY
Full-time
Hybrid
Senior Level
$65K/yr - $110K/yr
5+ years expReSource Pro is a trusted partner in the insurance industry, focused on optimizing performance and driving growth. As a Lead Specialist in Technology Operations, you will be responsible for the stability and continuous improvement of technology systems, leading complex initiatives, providing technical expertise, and mentoring junior staff.
Insurance
Responsibilities
Lead administration and optimization of network infrastructure and systems; Own complex infrastructure changes, upgrades, and reconfigurations; Establish and maintain standards, documentation, and best practices for infrastructure management
Lead Server Management including Active Directory, O365, Azure, HyperV, and other infrastructure security platforms
Partner with the Information Security team with security related tasks, projects, and initiatives
Lead Tier 3 technical support across desktop, server, network, system admin, and voice systems; Provide assistance to other help desk staff to resolve more complex issues
Assist in the client connectivity setups, security infrastructure, network adds/configurations/changes/troubleshooting
Act as the primary escalation partner for offshore teams in China and India; Coordinate cross-region troubleshooting and incident resolution; Improve global support workflows and knowledge transfer while ensuring consistency across regions
Support the Technology team with M&A due diligence and integration planning and execution of system migrations
Lead mid-to-long-term and Tier 3 Technology projects; Leverage knowledge and IT expertise to troubleshoot and make recommendations; Manage project deadlines to ensure deliverables are completed on time
Drive automation, modernization, and operational efficiency initiatives
Leverage knowledge of technology implementations to coach and mentor other members of technology teams on global implementations
Qualification
Required
Bachelor's Degree in Information Technology or related area of study
5-7 years' experience in system administration, cloud infrastructure, and server and network administration
3-5 years' experience providing help desk operations support
2 years' experience working on M&A integrations
Working knowledge of Azure, Active Directory and AWS
Experience with networking, including Cisco, ASA, Switches, IPv4, NAT, ACLs, firewalls, Wi-Fi technologies, VOIP, and QoS
Experience with Microsoft Server, O365, Exchange, and Linux
Self-motivated with a passion for technology and networks
Exceptional troubleshooting skills and a quick and enthusiastic learner
Occasional nights/weekend hours may be required to perform or support system updates, troubleshooting, and scheduled maintenance
Benefits
Generous PTO plan with paid holidays + floating holidays
100% paid Employee Healthcare on Day 1
Eligible for all medical, dental, and vision benefits on Day 1
401k withemployermatch, vested on Day 1
Opportunity to work for a growing, global organization.
Ability to engage with clients and internal partners tomake an impact
Organization-wide focus on growth and development
Company
ReSource Pro Growth Solutions
We help insurance organizations thrive in disruptive times
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Frank Pennachio
Co-Founder
Company data provided by crunchbase