Commonwealth of Pennsylvania · 1 day ago
Customer Service Representative - Clerical Assistant 3
Lancaster, PA
Part-time
Hybrid
Entry Level
1+ years expThe Commonwealth of Pennsylvania is seeking a Customer Service Representative to join the Department of Transportation's Driver and Vehicle Services Customer Care Center. This role involves addressing a variety of inquiries related to motor vehicle services while ensuring customer satisfaction through effective communication and discretion.
Non Profit
Responsibilities
Address a diverse range of inquiries related to the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), the Bureau of REAL ID (BRI), and other areas within DOT
Convey accurate and comprehensive information to the public while maintaining a positive image and delivering service in a courteous and professional manner
Process and clarify complex information across various functions while leveraging available reference materials and systems
Apply independent judgment to determine the appropriate procedures, assess the confidentiality of information, and decide on actions within established policies, laws, and regulations
Exercise discretion when sharing information that could be misinterpreted or misused
Guide customers toward their desired products or services, even if those needs are not explicitly stated in their inquiries
Engage in ongoing decision-making, employing control-oriented techniques to navigate unpredictable customer inquiries that require selecting among different procedures
Qualification
Required
One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
One year of moderately complex clerical experience; or
An equivalent combination of experience and training
You must be willing and able to travel to Harrisburg for a minimum of 6 weeks for training and orientation
You must be able to perform essential job functions
Preferred
Experience using a PC or laptop
Experience using Microsoft computer applications such as Word, Excel, and Outlook
Experience effectively communicating orally and in writing
Experience working in a call center
Experience with customer service
Bilingual
Benefits
Telework: You may have the opportunity to work from home (telework) part-time, after successful completion of probationary period.
You must be willing and able to travel to Harrisburg for a minimum of 6 weeks for training and orientation.
The ability to telework is subject to change at any time.
Company
Commonwealth of Pennsylvania
The Commonwealth of Pennsylvania employs thousands of people across the state to deliver programs and services to the people of Pennsylvania.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
Appalachian Regional Commission
2022-03-17Grant· $0.5M
Leadership Team
John Tirpak
Chief Technology Officer - Employment Banking and Revenue Delivery Center (EBR DC)
Nathan S.
Chief Technology Officer - Employment Banking and Revenue Delivery Center (EBR DC)
Recent News
2024-02-27
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