RR Donnelley · 18 hours ago
Workflow Lead - Presentations Team (Investment Banking)
New York, NY
Full-time
Onsite
Mid, Senior Level
$33.65/hr - $36.06/hr
3+ years expRR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions. The Workflow Lead is responsible for overseeing all aspects of services provided on a specific shift, including staff management, workflow coordination, and quality assurance, while serving as the primary point of contact for client communications and service activities.
Marketing & Advertising
Responsibilities
Oversight of the team schedule (local and regional) and relevant client communications surrounding changes to the standard working hours of the team (including vacation, call-in availability, holiday hours, etc.)
Analyze and route incoming tasks to the appropriate resource for completion
Serve as primary point of contact for incoming requests to the department across all applicable service lines
Interface with client teams to gather detailed information in order to better understand the nature and requirements of their request
Build detailed job tickets for each request using the workflow management tool
Assist team with queries as needed
Review quality of work requests
Release jobs to requester using professional communication skills, and inform requestors of any important details that were discovered during job production
Ensure timely return of all jobs; and reach out to requestors to renegotiate deadlines and communicate job challenges when necessary
Provide feedback to management and/or team members on performance and quality
Analyze requests to decide how request should be performed and to determine the appropriate resource to handle the request
Direct requests to appropriate departments and coordinate with local and off-site office resources
For respective shifts, ensure all work is performed according to prioritized schedules/deadlines - and that all deadlines are met or effectively renegotiated according to established SLAs
Work with local managers to review service metrics and identify variances and areas of opportunities
Ensure effective communication and relationships with end users across all service offerings
Oversee quality control processes and ensure all requirements are adhered to, including conducting spot checks on all work from time-to-time during the project lifecycle
Assist in analysis of client feedback and provide accurate reports/analysis to local managers
Provide level two escalation point for issue troubleshooting
Deliver support for specialty projects as required
Identify and offer ideas on service/process enhancements to the local manager based on client feedback or service level metric performance
Monitor and maintain policies and procedures to staff
Train current and future Workflow Coordinators
Compile and provide regular reports to the Account Director
Qualification
Required
Associate's Degree in discipline related to functional work 3+ years experience in similar role and industry
Ability to work independently with limited supervision
Ability to produce accurate work product and strong attention to detail
Flexibility to work overtime if required
Excellent knowledge Microsoft Word, Excel, PowerPoint
Excellent written and oral communication with ability to state messages in a clear manner and analytical skills
Provide premiere service to clients with a 'can do' attitude
Preferred
Prior team lead or supervisory experience preferred
Benefits
Medical
Dental
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Other voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Company
RR Donnelley
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.
10001+ employees
H1B Sponsorship
RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (16)
2022 (14)
2021 (6)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Tom Quinlan
President & Chief Executive Officer
Drew Coxhead
Chief Financial Officer
Recent News
Ink World Magazine
2024-04-25
Labels & Labeling
2024-04-25
financialcontent.com
2023-07-19
Company data provided by crunchbase