WM India · 20 hours ago
Senior Manager, Customer Data & Analytics
Houston, TX, United States
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expWM is North America’s largest comprehensive waste management environmental solutions provider, seeking a Senior Manager, Customer Data & Analytics to lead data engineering and management initiatives. This role involves partnering with stakeholders to transform data into actionable insights and overseeing a team to deliver high-quality data solutions.
Information Technology & Services
Responsibilities
Partner with Digital and Business partners to define and implement the data strategy and data governance for the Customer businesses including Sales
Customer Experience, Brand & Marketing and Pricing
Collaborate with business stakeholders and IT leaders to identify and prioritize data needs and opportunities
Manage a team of data engineers, business analysts, data management analysts and support staff to deliver high-quality data solutions and services
Oversee the design, development, and maintenance of data pipelines, data warehouses, data lakes, dashboards, reports, and analytical models including AI (GenAI, Agentic AI)
Drive innovation and best practices in data engineering, AI/analytics, and data management solutions
Ensure data quality, integrity, security, and compliance with data governance standards and best practices
Oversee the team budget, resource planning and supplier management
Provide guidance, coaching and mentoring to the data and analytics team and foster a culture of learning and development
AI (GenAI, Agentic AI) experience is preferred
Ability to lead and mentor Expertise in data warehousing, ETL, data modeling, data quality, data governance, data visualization data teams, coordinate cross-functional projects, and present complex data findings to both technical and non-technical audiences
Analytical mindset with ability to apply business acumen to solve real-world problems through a practical approach
Curious mindset that constantly seeks improvement and optimization opportunities
Understanding of SQL, Snowflake, AWS, Azure, or other data technologies
Strong communication, collaboration, problem-solving and project management skills
Ability to work in a fast-paced, dynamic, and complex environment
Qualification
Required
Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration or similar area of study, or in lieu of degree High School Diploma or GED (accredited) and 4 years of relevant experience
8 years or more years previous experience (in addition to education requirement)
Ability to lead and mentor Expertise in data warehousing, ETL, data modeling, data quality, data governance, data visualization data teams, coordinate cross-functional projects, and present complex data findings to both technical and non-technical audiences
Analytical mindset with ability to apply business acumen to solve real-world problems through a practical approach
Curious mindset that constantly seeks improvement and optimization opportunities
Understanding of SQL, Snowflake, AWS, Azure, or other data technologies
Strong communication, collaboration, problem-solving and project management skills
Ability to work in a fast-paced, dynamic, and complex environment
Preferred
Project Management Certification
ITIL
Certified Software Test Engineer
Expereince with AI tools and technologies
AI (GenAI, Agentic AI) experience is preferred
Benefits
Medical
Dental
Vision
Life Insurance
Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days
Company
WM India
WM India, established in 2013, is the Global Capability Center of WM—North America’s leading environmental services company.
1001-5000 employees
H1B Sponsorship
WM India has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (3)
2020 (4)
Funding
Current Stage
Late StageCompany data provided by crunchbase