Arkansas Children's · 10 hours ago
System Patient Experience Director
Little Rock, AR
Full-time
Onsite
Director/Executive
11+ years expArkansas Children's is dedicated to providing exceptional care and is seeking a Director of Patient Experience to enhance patient, family, and staff experiences across all care settings. This role focuses on embedding compassion and strong communication into patient interactions while leading strategies to improve satisfaction and loyalty.
Health CareHealth DiagnosticsHospital
Responsibilities
Lead the development and execution of a system-wide Patient Experience strategy aligned with Arkansas Children’s mission and values
Act as a visible change leader who challenges existing practices and promotes innovation in service delivery
Collaborate with hospital and clinic leaders to embed patient experience priorities into clinical and operational workflows
Ensure consistent application of experience standards and best practices across ACH, ACNW, Emergency Departments, and outpatient services
Drive patient experience improvement initiatives using data-driven improvement methods (e.g., Lean, Plan-Do-Study-Act cycles)
Oversee service recovery processes to ensure timely, compassionate, and accountable responses to patient and family concerns
Lead the Patient Experience team in managing surveys (e.g., Press Ganey), data analysis, reporting, dashboards, and visualization tools
Translate experience data into actionable insights by identifying trends, gaps, and opportunities across the care continuum
Build and lead a high-performing Patient Experience team while coaching leaders and staff on communication and empathy practices
Partner with cross-functional teams (e.g., Nursing, Medical Staff, Quality, Equity of Care, Chaplaincy, Marketing & Communications) and engage patient and family voices in co-designing care processes and materials
Qualification
Required
High school diploma or general education degree (GED)
11 years with at least 5 years in a leadership role. Formal education may substitute for work experience on a year-for-year basis (e.g., one year of education = one year of experience)
Preferred
Bachelor's degree in a related field of study
Certified Patient Experience Professional (CPXP) - The Beryl Institute
Company
Arkansas Children's
Arkansas Children's is the only healthcare system in the state solely dedicated to caring for Arkansas' more than 700,000 children.
Founded in 2018Springdale, Arkansas, USA
1001-5000 employees
H1B Sponsorship
Arkansas Children's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (3)
Funding
Current Stage
Late StageTotal Funding
$2MKey Investors
Mabee Foundation
2025-01-02Grant· $2M
Leadership Team
Marcy Doderer
President & CEO
Gena Wingfield
Chief Financial Officer/EVP
Recent News
2025-11-11
Healthcare Business Today
2025-09-29
Talk Business & Politics
2025-09-23
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