USAJOBS · 11 hours ago
Patient Advocate
Guantanamo Bay, Cuba, USA
Full-time
Onsite
Entry, Mid Level
$53K/yr - $53K/yr
1+ years expUSAJOBS is seeking a Patient Advocate for the U.S. Naval Hospital Guantanamo Bay, Cuba. The primary purpose of this position is to serve as the hospital's Patient Contact Representative and Customer Relations Officer, assisting patients with grievances and ensuring their needs are met.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assists with investigations of patient-related situations and, provides guidance to concerned Directors and Department Heads in solving problems
Respond to patient needs through the identification and resolution of problem areas prior to the patient leaving the facility
Document all significant patient encounters to include the scope of the problem and the patient's perception
Maintains records of all significant patient complaints or problems, customer comments and feedback, recommendations for changes in policy, procedures and all follow-up actions
Advises the Director for quality management of incidents, situations, or problems which have potential for litigation involving the U.S. Government
Participate in or conduct customer relations training for all personnel involved in the delivery of health care
Assesses patient satisfaction through analysis of patient complaints and review of patient questionnaires
Identifies improvement opportunities from statistical data and measures
Performs basic data extraction, translation/transformation, and loading activities
Primary coordinator and facilitator of the Military Treatment Facility Patient and Family Council
Qualification
Required
Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration
You will be required to provide proof of U.S. Citizenship
One year trial/probationary period may be required
Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19
Must be able to satisfy the requirements of the 26JUL12 DODI 1400.25 V1230, DoD Civilian Personnel Management System: Employment in Foreign Areas and Employee Return Rights
This position requires you to be able to obtain and maintain a determination of eligibility for a Secret security clearance of access for the duration of employment which includes a background investigation and credit check
One year of specialized experience which includes assisting patients with grievances for referral to the appropriate party; utilizing automated health records system to maintain patient information, prepare correspondence for the department; assist identifying weaknesses of healthcare delivery process within a medical treatment facility (MTF); preparing presentations such as customer satisfaction briefs and trainings for the department
Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: healthcare administration, healthcare management, or case management
A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%
Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07)
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications
Benefits
Direct Deposit of Pay is required.
Living Quarters Allowance (LQA) or government quarters
Home leave
Recruitment or relocation incentives MAY be authorized for highly qualified candidates.
Payment of Permanent Change of Station (PCS) costs is authorized
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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