Peraton · 11 hours ago
Program Analyst, Senior - Technical Field Service Operations
Bethesda, MD
Full-time
Onsite
Senior Level, Lead/Staff
$104K/yr - $166K/yr
10+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Senior Program Analyst to lead and oversee technical field service operations, ensuring high-quality service delivery and effective team management.
Information TechnologyRobotics
No H1B
U.S. Citizen Only
Responsibilities
Lead and supervise teams of field technicians performing: Equipment installation, System repairs and maintenance, Site upgrades and technical service activities
Direct workforce planning and technician scheduling
Monitor field performance, productivity, and KPIs
Support planning and execution of: Site surveys, Site preparation activities, System installations, System cutovers, Legacy equipment disposition
Ensure field work aligns with program schedules and customer requirements
Serve as the escalation point for complex technical issues
Ensure troubleshooting and problem resolution are handled effectively
Support training and technical development of field personnel
Manage scheduling, logistics coordination, and inventory/asset tracking
Oversee service quality and ensure work meets technical and safety standards
Ensure compliance with safety policies and regulatory requirements
Identify and implement process improvements to enhance operational efficiency
Maintain strong customer relationships and ensure service satisfaction
Coordinate with program teams, logistics, and technical stakeholders
Provide status updates and operational reporting to leadership
Qualification
Required
Must have the ability to obtain a Public Trust clearance
Minimum of 12 years with BS/BA; Minimum of 10 years with MS/MA; Minimum of 7 years with Ph.D., 16 years in lieu of degree
Experience managing technical field service operations
Background in overseeing installation, repair, and maintenance of technical equipment or systems
Experience leading teams of technicians in field environments
Familiarity with system deployments, site readiness, and cutover activities
Experience managing technical escalations and troubleshooting efforts
Knowledge of inventory and asset management processes
Strong leadership and team supervision experience
Excellent organizational and time-management skills
Ability to manage multiple priorities in fast-paced environments
Strong problem-solving and decision-making abilities
Effective cross-functional coordination skills
Strong written and verbal communication skills
Customer-focused mindset
Benefits
Medical
Dental
Vision
Life
Health savings account
Short/long term disability
EAP
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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