Nirvana · 1 day ago
Customer Success Analytics & Operations Manager
New York City, NY
Full-time
Hybrid
Mid Level
$100K/yr - $115K/yr
3+ years expNirvana is transforming insurance benefit verification in healthcare through machine learning and AI. They are seeking a Customer Success Analytics & Operations Manager to enhance the operational and analytical foundation for their Enterprise Customer Success Managers, focusing on data integrity, reporting, and operational improvements.
Artificial Intelligence (AI)FinTechHealth CareHealth InsuranceMental Health
Responsibilities
Partner with Enterprise CSMs to provide ad hoc analysis that informs account strategy and prioritization
Own data quality, cleanliness, and consistency across Customer Success systems
Perform ongoing data cleanup and technical analysis to support enterprise customer management
Build and maintain reports and dashboards related to customer health, adoption, renewals, and risk
Identify gaps and inefficiencies in CS workflows and recommend operational improvements
Act as a point of collaboration between Customer Success, go-to-market operations/sales and Product
Balance independent ownership with close collaboration across teams to solve shared problems
Qualification
Required
3+ years of experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical role
Experience supporting Customer Success teams in B2B SaaS or in enterprise environments with compliance or regulatory requirements
Strong analytical skills with the ability to translate data into clear, actionable insights
Hands-on experience with CRM and Customer Success tools (e.g., Salesforce, Tableau)
Expertise in Excel/SQL
Comfort working with evolving systems and imperfect data in a scaling organization
Ability to operate independently while collaborating closely with cross-functional partners
Preferred
Experience at a fast-paced or early stage startup
Experience in healthtech or healthcare environments
Exposure to enterprise customers or go-to-market operations
Benefits
Medical, dental, vision, and 401(k)
Hybrid, dog-friendly NYC office (3 days per week)
Unlimited PTO
$1,000 annual mental health & wellness benefit
Fully stocked office kitchen
Remote home office support
Open-door, highly collaborative culture
Company
Nirvana
Nirvana is a healthcare technology company that leverages AI to automate insurance eligibility checks and cost share estimates, so nothing gets in the way of reliable care for patients and providers.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$39.4MKey Investors
NorthzoneInspired Capital PartnersArc Ventures,Eniac Ventures
2024-09-12Series A· $24.2M
2021-11-16Seed· $7.5M
2021-06-10Seed· $4.2M
Leadership Team
Akshay Venkitasubramanian
Chief Executive Officer
Kelvin K Chan
Co-Founder and President
Recent News
2025-06-05
Celtic House Asia Partners
2023-11-01
Irregular Expressions
2023-08-21
Company data provided by crunchbase