TEKsystems · 1 day ago
Help Desk Support
Ann Arbor, MI
Contract
Hybrid
New Grad, Entry Level
$18/hr - $22/hrTEKsystems is a leading provider of business and technology services, seeking a Help Desk Support Representative. This role involves providing Level 1 support for technical issues at retail stores, including troubleshooting and resolving problems related to software and hardware.
Information Technology
Responsibilities
Providing effective, live, Level 1 support for In-Store Operators
Taking roughly 15-30 calls inbound calls a day regarding a number of technical related issues happening at the store/franchise level
Remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) for a multitude of retail stores across the world
Follow up with customers to ensure calls are resolved and closed promptly
Handle the 'Tech 911' call for all domestic and international issues for stores
Support the clients, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficiently
Qualification
Required
Help desk support
Help desk
Troubleshooting
Customer service
Service desk
Active directory
Phone support
Office 365
Ticketing system
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase