Goodwill Southern Los Angeles County · 1 day ago
Workforce Development Manager
Division 200 - Workforce Development, Long Beach, CA, US
Full-time
Onsite
Senior Level
$72K/yr - $75K/yr
5+ years expGoodwill, Southern Los Angeles County (SOLAC) is a nonprofit organization that transforms donated goods into job training and placement services for individuals with barriers to employment. The Workforce Development Manager is responsible for overseeing Digital Skills training programs, Career Center operations, and employer engagement activities, while also supporting program development and quality assurance efforts.
Language LearningProfessional ServicesService Industry
Responsibilities
Works with the Vice President of Workforce Development to assess current and future workforce development needs related to Digital Skills training, Career Center services, job fairs, and special initiatives
Supports the design, refinement, and expansion of Digital Skills curricula, career readiness programming, and employment service models aligned with labor market demand
Plans and implements job fairs and hiring events in coordination with employers, workforce partners, and internal teams
Develops and maintains strong relationships with employers, training providers, workforce boards, and community-based organizations to support participant placement and retention outcomes
Supports special projects that advance workforce innovation, pilot programs, cross-department initiatives, or new service models
As assigned, participates in grant writing, proposals, and reporting related to workforce development programs
Ensures timely and accurate completion of all required program reports and outcome documentation
Coordinates, facilitates, and evaluates training for staff supporting Digital Skills programs, Career Centers, and job fairs
Provides coaching, technical assistance, and performance feedback to assigned staff to support consistent service delivery and professional growth
Ensures staff compliance with documentation, data entry, and reporting requirements in accordance with funding source guidelines, division policies, and CARF standards
Oversees staff use of Goodwill data and case management systems to ensure accurate participant tracking, outcome reporting, and audit readiness
Supports the Vice President in developing and maintaining standards, tools, and monitoring processes to assess program quality and effectiveness
Conducts periodic reviews of Digital Skills programs, Career Center operations, job fairs, and special projects to evaluate performance and outcomes
Analyzes program data and prepares summary reports with recommendations for improvement
Implements participant and employer feedback tools, including satisfaction surveys, and uses findings to strengthen services
Conducts regular chart audits of participant files and prepares audit summaries for internal review and external monitoring as required
Provides day-to-day supervision of assigned workforce development staff, which may include Digital Skills instructors, Career Advisors, Career Coaches, and staff supporting Career Centers or job fairs
Coordinates staff schedules, assignments, and operational priorities to ensure effective coverage and service delivery
Participates in staff performance evaluations in collaboration with the Vice President of Workforce Development
Supports and facilitates ongoing staff meetings, trainings, and in-service activities
Provides coverage or direct service support as needed to ensure continuity of operations
Performs other duties and special assignments as directed by the Director of Human Resources
Qualification
Required
Bachelor's degree in education, workforce development, social sciences, or a related field, plus five years of experience in workforce development, education, or social services, including at least two years in a supervisory capacity
Experience working with individuals facing barriers to employment is strongly preferred
Self-directed and accountable
Collaborative and adaptable
Confident decision-maker
Proactive and solution-oriented
Strong commitment to learning and continuous improvement
Ability to work effectively with diverse populations and individuals with barriers to employment
Experience supervising and supporting diverse teams
Knowledge of workforce development programs, career centers, and employer engagement
Working knowledge of CARF and applicable workforce regulations
Strong organizational and time-management skills
Ability to analyze data and prepare clear, concise reports and proposals
Strong written and verbal communication skills, including group presentations
Proficiency with Microsoft Word, Outlook, and workforce data systems
Ability to collaborate across teams to achieve placement, retention, and service goal
Valid California Driver's License must be willing to use their personal vehicle in the course of employment
Preferred
Experience managing workforce development programs that include Career Centers, Digital Skills training, and employer engagement
Experience planning and executing job fairs or hiring events with employers and workforce partners
Strong ability to build and maintain relationships with employers, community-based organizations, and public-sector partners
Experience supervising staff and supporting consistent, high-quality service delivery
Working knowledge of CARF standards, data tracking, and performance reporting
Company
Goodwill Southern Los Angeles County
Goodwill Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education and placement services for individuals with barriers to employment.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase