Azusa Pacific University · 4 days ago
Client Services Coordinator - Student Services Center
Azusa, CA
Full-time
Onsite
Entry Level
$19.49/hr - $22.41/hr
1+ years expAzusa Pacific University is a Christ-centered institution committed to diversity and community. They are seeking a Client Services Coordinator to provide excellent service and support to prospective and current students, ensuring a welcoming environment and assisting with various student services and inquiries.
Education
Responsibilities
Serves on the front lines of customer service for Student Services Center services, answering pertinent questions about programs and services and/or directing them to the appropriate individual on campus; requires the ability to retain and recall detailed information of the Student Services Center’s policies and procedures
Greets all walk-in visitors to the Student Services Center
Answers all incoming phone calls to the Student Services Center main line, and creates tickets in Zendesk
Answers incoming email, as assigned, to ensure all clients receive an accurate and timely response
Problem solves student traffic flow with the Associate Director of Client Services, as well as other teams
Maintains and adheres to all FERPA regulations and following all of APU’s set standards
Committed to a Christ-centered, multicultural community that values diversity
Support, affirm, and sustain the beliefs, values, and mission of the university in all facets of one's role and through the university's daily living expectations
Work one Saturday commencement event (Winter or Spring) each calendar year
Collects and maintains information on who to call within the academic departments and distributes to Student Services Center staff
Interfaces with student databases and general office software on a daily basis
Collects data and provides reports to assist the staff in determining trends related to student’s service needs. Includes creating spreadsheets, monitoring and tracking the number of clients through phone, email, or in-person contacts, and making observations and suggestions regarding effective customer service
Assists as needed with the Student Services Center various calendars
Assists as needed with various tasks for coordinating office function (such as work orders, office supply orders, etc)
Assists in the training of Client Services Student Assistants and in the development and adherence to client services policies and procedures
Maintains a pleasant, professional atmosphere of the Client Services office area; interfaces with campus constituencies in a professional manner
Represents Student Services Center/Client Services to internal and external clients within the Center or other university departments
Completes other projects as assigned by the supervisor
Performs other duties as assigned by the supervisor
Regular, punctual attendance as required by the supervisor based on department needs
Qualification
Required
Bachelor's Degree required
One to three years of related customer service experience
Strong telephone skills, organizational skills and oral/written communication skills
Knowledge of office operations and equipment
Ability to understand and follow detailed procedures
Able to exercise independent judgment and discretion
Able to work under pressure with distractions
Intermittent sitting, standing and walking
Hearing and speaking in person and on the telephone
Ability to lift, pull, grasp, reach, and stoop
Ability to lift up to 10lbs occasionally
Requires repetitive finger and wrist motions, sitting at a computer keyboard
Able to conduct business at various offices on campus
Computer monitor, reading, and writing
Proficient in Google Apps., Microsoft Office, Word, and Excel
Understanding of Google Suite Apps such as Gmail, Drive, Calendar, Sites, Docs, Sheets, Forms, etc
Preferred
Bilingual Spanish preferred but not required
Benefits
Competitive benefits package
Company
Azusa Pacific University
Azusa Pacific University is a university creating a place for Christian education to form the training School for Christian Workers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.15MKey Investors
National Endowment for the Humanities (NEH)
2023-01-10Grant· $0.15M
Leadership Team
Kirk Bernal, PHR
Human Resources Business Partner
Leslie C.
Human Resources Business Partner
Recent News
2025-09-23
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