Samsung SDS America · 7 hours ago
Senior Director, Managed Cloud Services (Cloud & Infrastructure)
Ridgefield Park, NJ
Full-time
Onsite
Director/Executive
7+ years expSamsung SDS America (SDSA) is the IT and innovation hub of Samsung, delivering innovative cloud, AI, digital logistics, cybersecurity, and enterprise solutions. They are seeking a Senior Director of Managed Cloud Services to define the strategic roadmap for their multi-cloud landscape, unifying diverse technical teams and driving business growth through collaboration with C-Suite leadership and global stakeholders.
Information Technology & Services
No H1B
Hiring Manager
Maria Makarova
Responsibilities
Define and drive a multi-year, future-proof strategy for managed cloud services that anticipates market shifts, capitalizes on innovation, and directly addresses complex client challenges
Lead the organizational design and evolution of a multi-disciplinary team. Foster a culture of extreme ownership, agility, and continuous innovation that attracts the industry's best talent
Cultivate high-value, strategic alliances with Hyperscalers (AWS, Azure, GCP), ISVs, and key partners to co-create market-leading value propositions and accelerate go-to-market velocity
Partner with C-level leadership and Global HQ to translate corporate vision into actionable service offerings, ensuring alignment between regional execution and global strategy
Oversee the end-to-end delivery lifecycle across a hybrid landscape (Samsung Cloud Platform, Data Center, and Public Cloud). Guarantee operational resilience, scalability, and security for mission-critical workloads
Champion the shift toward next-generation operating models. Drive the adoption of SRE, DevOps, and intelligent automation to reduce toil, increase speed-to-market, and optimize unit economics
Move beyond basic SLA compliance to deliver measurable business value. Utilize deep observability and transparent reporting to transition from a vendor relationship to a trusted strategic partnership
Own the risk and compliance posture for the team, ensuring rigorous adherence to global standards (SOC2, ISO, HIPAA) and regulatory requirements
Maintain fiscal accountability for the team. Drive financial modeling, forecasting, and resource allocation to maximize profitability without compromising service quality
Lead the development of competitive pricing models and cost-optimization strategies. Bridge the gap between finance, procurement, and technical teams to ensure commercially viable, high-margin engagements
Collaborate with business units to ensure that partner-aligned cloud initiatives deliver tangible ROI, effectively communicating financial wins to internal and external boards
Actively recruit, mentor, and retain high-caliber leaders across business development, operations, and architecture. Design clear succession paths and career development frameworks
Institutionalize learning by building robust internal training programs and knowledge-sharing ecosystems that keep the team at the cutting edge of cloud technology
Serve as the primary bridge between the US and Korea HQ. Facilitate cross-regional collaboration to leverage global resources while addressing local market nuances
Qualification
Required
Demonstrated ability to build and scale high-performance sales and technical teams from the ground up
Must have extensive experience in full-cycle talent management, including strategic hiring, rigorous performance management (up to and including termination), and creating clear pathways for internal promotion and succession planning
Proven track record of mentoring senior managers and individual contributors to foster a culture of accountability and continuous improvement
Experience designing training or mentorship programs that upskill staff on emerging cloud technologies and sales methodologies is essential
7+ years of experience in identifying, cultivating, and closing complex, net-new cloud service engagements with enterprise clients
Must demonstrate a history of exceeding revenue targets through direct sales and channel partnership strategies
Deep experience navigating ecosystems with major cloud providers (AWS, Microsoft Azure, Google Cloud)
Ability to leverage these partnerships for co-selling opportunities, market expansion, and developing joint go-to-market strategies
Ability to analyze market trends and competitor landscapes to define compelling value propositions
Must be able to translate technical cloud capabilities into business solutions that resonate with C-level executives
Deep understanding of the MSP business model, including 24/7 service delivery frameworks, ITIL alignment, and SLA/OLA management
Must have experience bridging the gap between sales promises and operational delivery capabilities
Experience leading operational excellence initiatives to improve margins and service velocity
This includes identifying inefficiencies in delivery workflows and implementing automation or process re-engineering to optimize resource utilization
Demonstrated success managing a significant P&L (Profit & Loss) statement for a business unit or division
Must be proficient in financial forecasting, budget allocation, cost control, and margin analysis to ensure sustainable profitability
Expertise in structuring complex managed service contracts, including pricing models (fixed fee, consumption-based, hybrid) and legal negotiations, ensuring long-term commercial viability and risk mitigation
Exceptional communication and presentation skills, with the ability to report on business health, operational metrics, and strategic direction to internal executive leadership (SDSK) and external C-Suite
Bachelor's degree in Computer Science or relevant field is required
Must be eligible to work in the US for any employer without restrictions
Must be able and willing to work onsite in Ridgefield Park, NJ
Must be able to travel for business up to 25%
Preferred
MBA is preferred
Benefits
Top-notch medical, dental, vision and prescription coverage
Wellness program
Parental leave
401K match and savings plan
Flexible spending accounts
Life insurance
Paid Holidays
Paid Time off
Additional benefits
Company
Samsung SDS America
Samsung SDS America (SDSA) is the U.S. subsidiary of Samsung SDS, a global leader in cloud and digital transformation.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Daniel H.
Manager Strategic Partnership Digital Health
Hea Mi Woo
Executive Assistant to CEO
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