Trace Systems Inc. · 15 hours ago
Help Desk Technician 1 (Iridium)
Tampa, FL
Full-time
Onsite
Entry Level
1+ years expTrace Systems Inc. is a company that provides cybersecurity, intelligence, communications, networking and IT services. They are seeking a Help Desk Technician to provide Tier-I support for remotely deployed telecommunications systems and assist with various technical issues.
Defense & Space
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide support to remotely deployed telecommunications systems, services, and computing equipment. This support includes data, transmission (e.g., satellite, wireless, cable, or fiber), voice, video, and any interoperability/connectivity support requirements for installed computers, voice handsets, and associated peripherals and software. Limited support for “bring your own device” (BYOD) is included
Provide Tier-I support to end users as the entry point for customers by receiving, recording, resolving and/or escalating requests for service or incidents
May interact with network services, systems engineering, and/or applications development to restore service and/or identify and correct core problem
Escalate more complex problems to next higher tier support level for resolution
Monitor trends in problems and questions and seek opportunities to improve support and training processes
Responsible for support of multiple information and computing systems to include all documentation, traffic analysis, and system uptime monitoring
Provide boundary protection monitoring, health checks, and reporting for networks through firewall, proxy, and intrusion detection capabilities
Produce and deliver network metrics information and reports, as scheduled or directed, for company program management and supported customers
Qualification
Required
Must possess, or be able to obtain and maintain, a U.S. Government-issued Secret security clearance
Due to the nature of the work and US Government requirements, US Citizenship is required
Position requires a minimum of one (1) year of experience in campus or enterprise network and troubleshooting baseband architectures including configuring, operating, and maintaining IP networks
An ITIL Foundations (v4) certification is required within 120 days of the hire date
Strong working knowledge of Microsoft operating systems, products, applications, and hardware/software troubleshooting techniques
Ability to operate and maintain large databases supporting equipment inventory, allocation/billing, tracking, and equipment parts database
Knowledge of information technology and knowledge and experience with commercial and tactical military satellite technology architectures, standards, system, hardware and software
Ability to manage IP over wired, wireless, or SATCOM networks
This position supports continuous (24/7/365) network operations, must be able to perform shift work, including weekends and holidays
High School Diploma required
Preferred
Prefer previous experience in the following areas: Iridium DTCS, SBD, Telephony, Network Management
Experience in Network Operations Centers (NOC) or Help Desk and IT customer support and environments
ITIL(V) Foundations
Help Desk certification: help desk 2000 or HDI certified help desk professionals
DoD 8570 IAT Level II certification (e.g., Security+, SSCP, or GSEC)
IT or network technical certifications (e.g., Network+, CCNA R+S, CCNA Wireless, CWTS, CWNA)
VMWare experience or certification
Microsoft certifications in Technology or Solutions track
iDirect IOM, iROCC or other iDirect Government training/certification
Satellite Communications Network Operations or Coordination training or experience
Experience in Windows Server administration
Experience in Microsoft SharePoint Development
Experience in Network Operations Center (NOC) operations and environments
Military Signal, Communications, IT, or Cyber Background
Diploma or Certificate in EE, IT, or related field (e.g., Network, Systems, Computer, Cyber)
Understanding of monthly report requirements and ability to complete reports on time
College degree preferred with a major or course track in communications, IT, or EE. Additional years of experience can be substituted in lieu of a degree
Company
Trace Systems Inc.
Trace Systems Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kenneth Hilton
COO
Company data provided by crunchbase