Axia Women's Health · 16 hours ago
IT Field Support Tech II
Mount Laurel, NJ
Full-time
Onsite
Mid Level
3+ years expAxia Women's Health is a leading organization dedicated to improving women's health through a connected community of providers. The Level 2 IT Field Support Technician provides advanced technical support across care centers in New Jersey and Pennsylvania, resolving complex technical issues and ensuring high-quality service to clinical and administrative staff.
Health CareHospitalMedicalWellnessWomen's
No H1B
Responsibilities
Provide advanced technical support for desktop hardware, software, and peripherals
Serve as the escalation point for Level 1 Service Desk incidents and requests
Troubleshoot and repair network connectivity and cabling issues
Install, configure, and maintain Microsoft Windows, Office 365, and Intune/SCCM environments
Support Citrix, printing, scanning configurations and troubleshoot hardware performance or functionality issues
Coordinate with internal IT teams and external vendors to resolve complex issues
Maintain accurate documentation of troubleshooting steps, system configurations, and resolutions
Identify and implement process improvements to enhance service quality and efficiency
Participate in an on-call rotation for after-hours support (approximately one week every 3–4 months
Travel regularly to care centers across New Jersey / Pennsylvania to provide on-site support
Perform other duties as assigned by management
Qualification
Required
Provide advanced technical support for desktop hardware, software, and peripherals
Serve as the escalation point for Level 1 Service Desk incidents and requests
Troubleshoot and repair network connectivity and cabling issues
Install, configure, and maintain Microsoft Windows, Office 365, and Intune/SCCM environments
Support Citrix, printing, scanning configurations and troubleshoot hardware performance or functionality issues
Coordinate with internal IT teams and external vendors to resolve complex issues
Maintain accurate documentation of troubleshooting steps, system configurations, and resolutions
Identify and implement process improvements to enhance service quality and efficiency
Participate in an on-call rotation for after-hours support (approximately one week every 3–4 months)
Travel regularly to care centers across New Jersey / Pennsylvania to provide on-site support
Perform other duties as assigned by management
Microsoft Windows OS and Microsoft 365 Suite
Microsoft Intune/SCCM
Network connectivity and cabling
Citrix environment support
Printer and scanner configuration
Familiarity with ITSM tools (ServiceNow, BMC Remedy, Cherwell, etc.)
Strong organizational and coordination abilities
Excellent written and verbal communication skills
Ability to manage multiple priorities and work independently
Calm, flexible, and effective under pressure
Strong customer service orientation and problem-solving mindset
Attention to detail with thorough documentation practices
Associate's Degree in Information Technology or a related field; equivalent combination of education and experience may be considered
Minimum of 3 years of hands-on technical support experience required
Experience supporting eClinicalWorks or other ambulatory EHR systems (Epic, Athenahealth, etc.)
Prior healthcare IT experience
Familiarity with ITIL principles and service management practices
Preferred
Technical certifications such as CompTIA A+, Microsoft, or ITIL Foundations preferred
Benefits
401(k) with company match
Generous PTO offering with additional time off for volunteering
Choice of multiple medical insurance plans to best meet your needs
Access to Axia providers at little to no cost through Axia’s medical insurance
Axia-paid life insurance, short term and long term disability
Free counseling for colleagues and family members, including parents and parents-in-law
Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
Company
Axia Women's Health
Axia Women’s Health provides obstetrics, gynecology, and breast health care services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Equity
2021-05-05Acquired
2017-03-01Private Equity
Leadership Team
Kyle Snook
Chief Executive Officer
Recent News
Seattle TechFlash
2025-08-04
2025-07-15
Company data provided by crunchbase