Axiom · 13 hours ago
Desktop Support Officer
Philadelphia, PA
Full-time
Onsite
Mid Level
4+ years expAxiom Technologies is an Australia-based entity that provides Managed IT solutions to medium to large-scale enterprises globally. They are seeking a Desktop Support Officer to provide onsite and on-call assistance to end users within the organization's desktop computing environment, ensuring optimal service delivery through troubleshooting and support of various applications and systems.
ComplianceConsultingLaw EnforcementLegalProfessional Services
Responsibilities
Provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery
Support 3rd party applications like Microsoft, Java and Adobe
Support MS Teams issues including video, audio, performance
Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
Accurately document all work performed through ticketing system including details
Qualification
Required
4+ years of Experience in Level 2/3 desktop support
Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
Keep up with Windows App and Update release information
Provide Web application support for Edge or Chrome
Provide Cloud application support (collaborate with app owners where required)
Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
Support MS Teams issues including video, audio, performance
Familiar with AppV applications, MS Store Apps and packaged applications
Troubleshoot / find root cause for general performance issues
Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
Office license management or troubleshooting
Keep up with release information for MS Office and security updates
Support Office issues for native laptop or cloud applications
Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
Knowledge of Active directory and Group policies
PowerShell scripting knowledge is must
Ability to co-ordinate with various technical groups and can fix issues remotely for the users
Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
Good Client management and communication skills
Should be able to troubleshoot if any application is not working due to network related issues
Good Knowledge on browser support and management of Chrome and Edge via GPO
Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps
Should be able to do the compatibility testing of web based applications with Chrome and Edge
Good Understanding of ITIL concept & ticketing tool
Accurately document all work performed through ticketing system including details
Excellent End-user computing skills
Good knowledge of Infrastructure support
Strong analytical and problem-solving capabilities
Well organized and extremely detail-oriented
Strong customer service ethic and great communication skills, both oral and written
Passionate about delivering quality no matter what you are doing
Can work both independently and in a collaborative team-oriented environment
A self-starter, motivated to push the limits and think outside of the box
Fondness for solutions that are simple, elegant, and effective
Ability to work with and maintain confidential information
In-depth knowledge of Windows OS (e.g. XP, Vista, Windows 7, 10)
In-depth knowledge of Microsoft Office applications
In-depth knowledge of PC\Laptop hardware
In-depth knowledge of PC\Laptop peripherals, including printers
In-depth knowledge of Mobile devices
Basic knowledge of Active Directory
Basic knowledge of Exchange
Basic knowledge of Apple OS
Basic knowledge of SCCM
At least two of the following: PC\Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, Microsoft Office Specialist (MOS) Certification
3+ years of relevant experience
Company
Axiom
Axiom is where high-caliber legal talent meets full-service law firm work.
1001-5000 employees
H1B Sponsorship
Axiom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$28MKey Investors
Permira
2019-09-06Corporate Round
2013-02-06Series Unknown· $28M
Leadership Team
David McVeigh
Chief Executive Officer
CJ Saretto
Chief Technology Officer
Recent News
2025-08-26
Company data provided by crunchbase