GoNetspeed · 9 hours ago
Technical Support Technician
Bangor, ME
Full-time
Onsite
New Grad, Entry LevelGoNetspeed is committed to providing reliable Internet service and connecting communities. The Technical Support Technician will assist residential and business customers with their Internet, Phone, and TV services through troubleshooting and support.
Information TechnologyInternetTelecommunications
Responsibilities
Respond to live customer inquiries via phone and email
Determine the scope of customer issues in an effective and professional manner
Effectively resolve customer issues timely
Properly document all customer interactions
Represent GoNetspeed professionally and ethically
Maintain a high level of customer satisfaction with focus on first call resolution and remote diagnosis
Work incoming trouble tickets received, providing outbound customer communication, as necessary
Provide troubleshooting on customer equipment while rebuilding and provisioning
Complete router troubleshooting and setups
Provide voice service troubleshooting and reset voicemail passwords
Qualification
Required
High School Diploma or GED required
Must have strong self-motivational skills as well as possess administration, coordination and prioritization abilities
Skill in operating various office equipment such as personal computer and telephone systems
Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner
Ability to organize and prioritize multiple work assignments in a fast-paced, changing environment is also necessary
Preferred
A+ Certification is Preferred
Inbound Call Center and Troubleshooting experience preferred
Experience in Microsoft Excel, Word, Access, Visio and WAN/LAN technology is preferred
Previous inbound call center experience, preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Company
GoNetspeed
GoNetspeed provides high-speed, fiber optic Internet connectivity with a strong focus on customer service.
Founded in 2016
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$11.51MKey Investors
Rhode Island Commerce CorporationMaine Connectivity AuthorityOak Hill Capital Partners
2025-05-23Grant· $9M
2023-04-24Grant· $2.51M
2021-01-21Non Equity Assistance
Leadership Team
T
Tracy Ford
Chief Financial Officer
T
Tom Perrone
Chief Operating Officer
Recent News
2026-01-24
Business Wire
2026-01-22
Government Technology US
2026-01-16
Company data provided by crunchbase