Golden Valley Bank · 13 hours ago
IT Support Specialist II
Chico, CA
Full-time
Onsite
Mid Level
$23/hr - $36/hr
3+ years expGolden Valley Bank is currently seeking an IT Support Specialist II to support and maintain all the Bank’s technology systems. The role involves providing technical support to end-users, managing system security, and leading IT related projects.
BankingFinancial ServicesVenture Capital
Responsibilities
Provide technical support to end-users to support absolutely outstanding customer service (AOCS)
Install, configure, and maintain computer hardware and software
Monitor system performance, troubleshoot issues, and respond to system outages
Ensure system security and manage user accounts and access to systems
Collaborate with IT team and departments to resolve issues and improve system performance
Partner with technology service providers to resolve technical support issues
Serve as administrator for assigned applications and programs
Recommend new technology to enhance operations and internal efficiencies
Monitor IT systems and application security
Leads in all phases of Hardware and Software Development Life Cycle
Test and evaluate new hardware and software
Perform routine/scheduled audits of IT systems and business applications
Train employees as it relates to technological needs
Qualification
Required
Proficient knowledge of Microsoft Office/Microsoft 365
Proven support knowledge of computers and servers, including hardware, software, operating, cloud-based technologies
Strong analytical and problem-solving skills with the ability to actively listen
Excellent organizational skills, with the ability to prioritize work
Excellent customer service skills
Ability to be self-directed and make independent decisions
Necessity to maintain confidentiality of sensitive information
High School diploma or equivalent
Three (3) to Five (5) years of experience related to the duties and responsibilities specified above
Preferred
Bachelor's degree with emphasis on Information Systems, Information Technology, or Computer Science
Possession of one (1) or more technical certifications from Microsoft and/or CompTIA
Company
Golden Valley Bank
Golden Valley Bank is a bank offering commercial lending and money market services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Francis
President & CEO
Quinn Velasquez
Chief Credit Officer
Recent News
Company data provided by crunchbase