Ensemble Investments, LLC · 8 hours ago
Hotels - Corporate Director of Information Technology
Ensemble Services, Long Beach, 444 West Ocean Blvd, Long Beach, California, United States of America
Full-time
Onsite
Lead/Staff, Director/Executive
$120K/yr - $140K/yr
5+ years expEnsemble Investments, LLC is seeking a strategic and hands-on Corporate Director of Information Technology (IT) to lead and support technology initiatives across a diverse portfolio of hotel properties. The role focuses on enterprise hotel technology strategy, execution, and operational support, ensuring that critical hotel systems are secure, reliable, and operational at all times.
LeisureLifestyleTravel
Responsibilities
Develop and execute IT strategy aligned with Ensemble’s operational goals and portfolio growth
Serve as the primary IT leader and subject matter expert for hotel technology systems, including PMS, POS, Sales & Catering, Back Office, HR, and guest-facing applications
Lead all IT planning and execution for hotel openings, acquisitions, conversions, and system transitions, including vendor coordination and on-site support
Ensure critical hotel systems (PMS, POS, HSIA, PABX, call accounting, and related platforms) are supported and available 24 hours per day, directly or through third-party providers
Oversee hotel IT infrastructure including servers, cloud environments, wired and wireless networks, Active Directory, and endpoint systems
Establish and maintain cybersecurity standards, PCI compliance, data privacy controls, and system security procedures consistent with corporate policy and brand requirements
Administer and support hospitality technology platforms such as Oracle Opera Cloud, Micros POS, Delphi S&C, Amadeus, Alice, and other hotel applications
Maintain effective end-user support processes across hotel departments, including front office, food & beverage, finance, sales & catering, and human resources
Act as an escalation point for complex IT issues impacting hotel operations or guest experience
Manage IT projects including system implementations, upgrades, and migrations from planning through go-live
Prepare and manage IT operating and capital budgets at the portfolio and property level; present business cases for all IT expenses
Establish product lifecycle management and long-term capital planning for hotel technology assets
Manage third-party vendors, managed service providers, and IT maintenance contracts, including scope development, negotiations, and renewals
Partner with Operations, Finance, Sales, HR, and Brand teams to ensure technology solutions align with business and operational needs
Qualification
Required
5–7 years of progressive IT experience managing or supporting enterprise hotel technology systems (PMS, POS, finance, HRIS, or similar)
Experience supporting multi-property hotel portfolios, luxury hospitality environments, or branded hotel operations
Proven experience supporting hotel openings, acquisitions, conversions, or technology transitions
Strong project management experience, particularly in pre-opening or transition environments
Strong understanding of hospitality operations and cross-departmental workflows
Deep familiarity with hotel technology ecosystems, including PMS, POS, Sales & Catering, and guest-facing systems
Working knowledge of network infrastructure, cloud-based systems, cybersecurity, and Windows environments
Ability to translate technical concepts into practical solutions for non-technical hotel leaders
Strategic yet hands-on leadership approach
Strong project management, organization, and prioritization skills
Excellent communication and relationship-building abilities
Adaptable and effective in a fast-paced, growth-oriented hospitality environment
Benefits
Comprehensive benefits package including medical, dental, vision, 401(k), PTO, and paid holidays
Travel reimbursement and accommodations when supporting properties on-site
Company
Ensemble Investments, LLC
Ensemble is a leading commercial real estate investment firm specializing in comprehensive investment, development, ownership, and management strategies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Moskowitz
Managing Director
Recent News
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