New Charter Technologies · 14 hours ago
On-Site Field Technican
NetSource one MI - Troy
Full-time
Onsite
Entry Level
$19/hr - $19/hr
1+ years expNetSource One, part of New Charter Technologies, is seeking an On-Site Field Technician to provide dedicated, hands-on IT support at client locations. The role involves supporting end users and ensuring reliable technology operation, while delivering excellent customer service.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Provide hands-on and occasional remote technical support for desktop hardware, operating systems, software applications, mobile devices, cabling, and peripherals
Install, configure, maintain, and troubleshoot workstations, laptops, multimedia displays, and video conferencing systems
Diagnose and repair computer hardware and provide first-level network hardware support
Deploy desktops and laptops, complete workstation moves, and set up computer peripherals
Perform rack-and-stack activities for network and server infrastructure hardware
Manage service tickets with appropriate documentation, follow-up actions, and tracking while meeting established Service Level Agreements (SLAs)
Proactively identify and address IT issues during on-site support visits and document all work performed through service incidents
Support end users by providing guidance, training, and best practices for the use of computer equipment
Collaborate with other IT team members to deliver consistent, high-quality service
Document procedures and troubleshooting steps as required
Take ownership of technical issues by identifying root causes, proposing solutions, and ensuring implementation
Assist with the organization and inventory of IT hardware and software assets
Perform other related duties as assigned
Qualification
Required
High school diploma or GED and two (2) years of experience in a Desktop Support or Client Services role
OR
Associate's degree from an accredited college or university (Computer Science, Information Systems, Business Administration, or related field) and one (1) year of experience in a Desktop Support or Client Services role
Preferred
Industry certifications such as CompTIA A+, MCP, MCSE, or other Microsoft role-based certifications
Company
New Charter Technologies
New Charter Technologies operates as a Managed Service Provider (MSP).
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bryan Bodhaine
CFO
Peter Melby
Chief Revenue Officer
Recent News
2026-01-14
Company data provided by crunchbase