Thermo Fisher Scientific · 6 hours ago
Technical Support Specialist
New York, United States
Full-time
Hybrid
Senior Level
$36.42/hr - $54.63/hr
7+ years expThermo Fisher Scientific is a company focused on making the world healthier, cleaner, and safer. They are seeking a Technical Support Specialist to provide expert-level support for advanced laboratory automation and robotic platforms, working closely with engineering teams and Field Service Engineers to resolve technical issues.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Provide Tier 3 / escalation-level technical support for complex laboratory automation and robotic systems
Operate independently in customer-facing and technical decision-making scenarios while coordinating remotely with global engineering and support teams
Lead system-level root-cause investigations spanning robotics, electromechanical hardware, control software, firmware, and networking
Support high-impact customer escalations requiring advanced diagnostics and on-site technical leadership
Act as a technical liaison between Field Service, R&D, and Product Engineering
Drive the development of technical documentation, service standards, and troubleshooting methodologies
Design and deliver advanced technical training for internal teams and external partner service organizations
Mentor junior technical support and field service engineers
Contribute to product improvement initiatives through structured feedback, failure analysis, and design input
Ensure compliance with quality systems, validation requirements, and regulatory standards
Qualification
Required
Bachelor's Degree with 7–10+ years of experience supporting laboratory automation, robotics, or complex electromechanical platforms
Proven ability to operate autonomously as a technical authority while collaborating effectively with globally distributed engineering and support teams
Deep expertise in robotic systems, motion control, sensors, and system integration
Strong experience troubleshooting software-controlled automation systems, including logs, diagnostics, and system performance analysis
Proven ability to lead technical escalations and operate independently in customer environments
Demonstrated experience authoring high-quality technical documentation and delivering formal technical training
Experience supporting partner service organizations or global service models
Willingness to travel within the U.S. up to 70% of the time
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Marc Casper
CEO
Stephen Williamson
Senior Vice President and Chief Financial Officer
Recent News
2026-02-03
Company data provided by crunchbase