NC Department of Health and Human Services · 2 days ago
eCR Rhapsody Technician
Durham County, NC
Full-time
Hybrid
Entry, Mid Level
$78K/yr - $118K/yr
2+ years expThe North Carolina Department of Health and Human Services is responsible for ensuring the health and well-being of North Carolinians. The eCR Rhapsody Technician provides technical and analytical support for electronic case reporting, coordinating with healthcare facilities to implement eCR and ensuring compliance with public health standards.
Health Care
Responsibilities
Coordinate implementation of electronic case reporting (eCR) for hospitals and physician groups across North Carolina
Guide healthcare facilities through onboarding processes, including mapping, testing, and validating case report data submissions
Develop and maintain data integration workflows using Rhapsody and other interface engines to support secure data exchange
Collaborate with IT staff, managers, and hospital administrators to define technical specifications and project deliverables
Expand the list of diseases supported by eCR in alignment with public health reporting requirements
Write and review technical documentation, including system specifications and data mapping guides
Perform quality assurance testing on HL7 messages and other data formats to ensure compliance with state and federal standards
Monitor and troubleshoot data transmission issues between healthcare facilities and NC DPH systems
Provide technical guidance and training to internal staff and external partners on eCR processes and tools
Support project planning and reporting by maintaining accurate records of implementation activities and outcomes
Qualification
Required
Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and two years of experience in business application consulting or development
OR Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in application consulting or development
OR High School or General Educational Development (GED) diploma and six years of experience in business application consulting or development
OR An equivalent combination of education and experience
Preferred
Expert-level experience configuring and maintaining data integration workflows using Rhapsody or similar interface engines (e.g., Mirth, Cloverleaf), ensuring accurate and secure data exchange between healthcare systems
Demonstrated proficiency in mapping, testing, and validating HL7 messages and other healthcare data formats to meet state and federal reporting standards
Proven success writing detailed technical specifications and collaborating with IT staff and subject matter experts to implement complex system solutions
Advanced capability managing large-scale data systems, including troubleshooting data transmission issues and optimizing workflows for electronic case reporting (eCR) and electronic laboratory reporting (ELR)
Extensive experience developing and maintaining technical documentation and providing training to internal teams and external partners on eCR processes and integration tools
Benefits
Employees can participate in health insurance options
Standard and supplemental retirement plans
The NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
Employees also receive paid vacation
Sick, and community service leave
In addition, paid parental leave is available to eligible employees.
Company
NC Department of Health and Human Services
The Department of Health and Human Services manages the delivery of health- and human-related services for all North Carolinians.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Erin Matteson
Chief Financial Officer, Opportunity and Well-being
Jean M. Sandaire
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