Blackstone Talent Group · 1 day ago
IT Network & Cloud Support Engineer - L1/L2
La Canada Flintridge, CA
Full-time
Onsite
Senior Level
5+ years expBlackstone Talent Group is an award-winning technology consulting and talent agency seeking an IT Network & Cloud Support Engineer to join their Client's team. This role involves providing exceptional Tier 1–2 technical support across multiple client environments while delivering a polished and professional client experience.
ConsultingHuman ResourcesRecruitingStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier 1 and Tier 2 IT support, including troubleshooting hardware, software, networking, and user issues across diverse client environments
Manage basic IT infrastructure and administer common business applications
Install, configure, and support systems across Google Workspace, macOS, and Windows environments
Demonstrate strong attention to detail in all steps related to onboarding, offboarding, and laptop provisioning
Support basic networking and cybersecurity troubleshooting (Wi-Fi, switches, firewalls, VPN, access issues, etc.)
Build out, manage, and support conference room AV setups, including prepping rooms, testing equipment, setting up meetings, and resolving onsite AV issues
Deliver a polished, professional client experience with excellent communication and interpersonal skills
Track multiple priorities and communicate timelines to relevant stakeholders
Strong accountability, follow-through, and organizational skills
Strong vendor management
Ability to partner with non-technical stakeholders
Continuously expand your technical knowledge, including learning unfamiliar systems and processes
Qualification
Required
5–10 years of IT support experience, including Tier 1&2 troubleshooting
Experience with networking fundamentals and cybersecurity-related diagnostics
System agnostic: comfortable supporting Google Workspace, macOS, and Windows
Strong AV experience (conference room technology, meeting prep, equipment setup)
Excellent communication skills; polished, presentable, and confident in front of clients
Highly responsible, accountable, and able to work independently
Must be able to lift 50 lbs
Ability and willingness to travel between local client sites
Reliable transportation (mileage can be expensed)
Must have a valid California Drivers' License and access to reliable transportation
Preferred
Certifications (CompTIA A+, Network+, Security+, etc.)
Experience working in an MSP or multi-client IT environment
Familiarity with IT ticketing systems and remote management tools
Company
Blackstone Talent Group
Blackstone Talent Group specializes in providing clients with the best talent in the industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mariela G.
Recruiting Partner
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