Poarch Creek Indians · 6 hours ago
IT Support Services Technician
Atmore, AL
Full-time
Onsite
Entry Level
1+ years expPoarch Creek Indians is Alabama's only Federally Recognized Native American Tribe, committed to community, tradition, and progress. The IT Support Services Technician provides front-line technical support to internal users, troubleshooting hardware and software issues, and ensuring reliable technology operations.
Government
Responsibilities
Provide first-level technical support for hardware, software, and peripheral issues
Troubleshoot desktops, laptops, mobile devices, printers, and network connectivity
Support user accounts, access, and security following IT policies
Document and track incidents and service requests in the ticketing system
Install, configure, and maintain end-user software and equipment
Provide remote and on-site support and deliver excellent customer service
Assist with onboarding/offboarding, equipment setup, and asset tracking
Escalate complex issues to higher-tier IT teams as needed
Qualification
Required
Associate's degree in a related field of study with one (1) year of related IT employment experience and/or a combination of related education and IT employment experience equivalent to three (3) years
Ability to work odd and irregular hours, as needed
Must successfully pass the required criminal and character background check
Must possess a valid state driver's license and insurable driving record according to Tribal insurance guidelines
Ability to travel and participate in required training, leadership development, and other events
Ability to perform all duties and responsibilities of this position adequately and successfully
Strong troubleshooting and problem-solving skills
Clear, friendly communication with non-technical users
Attention to detail and accurate documentation
Commitment to IT security, policies, and procedures
Ability to prioritize, stay engaged, and work well in a team environment
Preferred
Certifications appropriate for the position preferred
Familiarity with ITIL processes and incident management preferred
Benefits
Medical, dental, vision, life insurance and voluntary benefits
Paid time off and paid holidays
Employee Assistance Program (EAP)
401(k) with employer match
Performance bonuses and COLA increases
Company
Poarch Creek Indians
The Poarch Creek Indians is the only federally recognized Indian Tribe in the state of Alabama, operating as a sovereign nation with its own system of government and bylaws.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Suresh Geer
Chief Financial Officer
Recent News
2024-04-24
2023-11-19
Company data provided by crunchbase