Academy Sports + Outdoors · 7 hours ago
ServiceNow Administrator
Katy, TX
Full-time
Onsite
Senior Level
5+ years expAcademy Sports + Outdoors is a leading sports and outdoor retailer, and they are seeking a ServiceNow Administrator to enhance their IT service management capabilities. The role involves administering and configuring the ServiceNow platform, ensuring data integrity, and managing integrations to support business operations.
E-CommerceSports
Responsibilities
CMDB and Discovery: Configure, maintain, and optimize ServiceNow Discovery to ensure the accuracy and completeness of the CMDB, supporting critical business service mapping
Asset Management: Administer and enhance the HAM Pro and SAM Pro modules, managing the full lifecycle of IT assets, ensuring compliance, and optimizing software spend
Platform Configuration & Customization: Set up and tailor core ServiceNow modules (Incident, Problem, Change, Request) by creating UI policies, business rules, client scripts, and workflows
System Maintenance & Upgrades: Perform regular system monitoring, performance tuning, and manage platform upgrades to ensure compatibility and leverage new ServiceNow features
Data Integrity & Reporting: Ensure data integrity through data imports, exports, and transformations. Develop insightful reports and dashboards for IT and business leadership
Integration Management: Configure and maintain integrations with third-party systems using REST/SOAP APIs to support seamless process automation
Security & Compliance: Enforce security policies and ensure the platform adheres to internal controls and regulatory compliance standards
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
5+ years of hands-on experience administering, developing, and configuring the ServiceNow platform in an enterprise environment
Proven experience in a large-scale retail environment supporting high-volume IT services is a strong plus
Demonstrated experience with at least two major ServiceNow version upgrades
Expertise in CMDB and ServiceNow Discovery principles and configuration
Strong functional and technical knowledge of IT Service Management (ITSM), Software Asset Management Professional (SAM Pro), and Hardware Asset Management Professional (HAM Pro)
Proficiency in JavaScript, GlideScript, HTML, and using REST/SOAP APIs for integration
Ability to administer complex workflows, business rules, client scripts, and UI policies
Strong understanding of ITIL processes and their implementation within ServiceNow
Acceptable level of hearing and vision to perform job duties
Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
Regular office attendance is required
Preferred
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) for ITSM
Certified Implementation Specialist (CIS) for Discovery
Certified Implementation Specialist (CIS) for SAM
Certified Implementation Specialist (CIS) for HAM
Company
Academy Sports + Outdoors
At Academy Sports + Outdoors, we believe in the power of fun. And we believe in helping our customers have more of it.
10001+ employees
H1B Sponsorship
Academy Sports + Outdoors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (19)
2023 (28)
2022 (31)
2021 (12)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-10-01IPO
2011-05-31Acquired
Leadership Team
Steven Lawrence
Chief Executive Officer
Carl Ford
EVP, Chief Financial Officer
Recent News
Morningstar.com
2026-01-22
2026-01-06
Company data provided by crunchbase