UnityPoint Health · 1 day ago
Part Time Lab Support Tech-Phlebotomist
Sioux City, IA
Part-time
Onsite
Entry Level
1+ years expUnityPoint Health is seeking a Part Time Lab Support Tech-Phlebotomist who will interface the laboratory to its Reference Laboratory and Hospital Customers. The role involves performing complex patient registrations, specimen processing, and communicating with patients and healthcare providers regarding lab orders and results.
Health CareHospitalMedical
Responsibilities
Provides specimen processing for reference laboratory outreach patient testing, and initiates inpatient processing, requiring handling of patient specimens
Assists lab outpatients in the collection process of specimens for testing
Monitors patients during more complex lab test procedures and patients being held for provider notification of test results
Uses the Lab and Mayo On-line test catalogs to ensure that the correct tests are ordered for providers and patients
Assists patients in the completion of Authorizations prior to release of test information
Initiates and resolves the problem patient specimen resolution process for the laboratory
Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department
Informs patients of potential denial by insurance, estimates appropriate costs and obtains appropriate ABN or Insurance Waiver according to insurance. Adds modifiers and account notes as appropriate per regulations
Completes daily quality audits of the patient lab record
Performs complex reference laboratory patient registrations as well as registrations for hospital laboratory outpatients, in both the Hospital Information System as well as in the Laboratory Information System, with a high degree of focus and minimal registration errors
Investigates and confirms insurance eligibility with minimal information available by phone or computer to prevent error and delay of payment
Registration, test ordering, and processing outside facility pre-specimen collections to include lab test label generation
Obtains, investigates, and verifies both written and add on orders from physicians and other care providers, both for reference lab clients and lab outpatients. Scans all order documentation, etc. into the appropriate patient’s medical record
Obtains diagnoses for lab testing performed, and determines appropriate medical necessity and coding documentation in compliance with CMS and Health System Guidelines. Researches National and Local Coverage Determinations to assist with diagnosis and medical necessity with lab clients
Investigation of denials, to include insurance and medical necessity issues for resolution
Thorough knowledge and understanding of lab test order codes in the Lab Information System. Receives and completes electronic interfaced test orders from lab clients appropriately
Determination and entry of numerous different location codes into the Hospital Information System, as well as the Laboratory Information System, dependent on reference facility to facilitate test results interfacing to the correct client and facility
Determines whether reference client billing or insurance billing is required dependent on pre-set client and insurance requirements. Interface number entry requirement dependent on type of lab interface with each client
Specimen processing to include verification of the integrity of specimen shipments through patient identification processes and specimen receipt verification. Handles and distributes specimens to work areas by manual delivery to lab hospital departments. Centrifugation, handling, and separating specimens with specific knowledge of which tests are performed in each lab department
Performs various lab business office functions within regulatory guidelines that include but are not limited to registration operations, insurance verification, confidential fax verifications, and other functions as required
Knowledge of lab CPT codes as well as diagnosis codes and enters them in the patient’s record for appropriate billing to insurance
Performs support functions for pathologists to include medical examiner requests, consult processing, pathology registrations, billing functions, etc
Manual lab charge entry into patient accounts. Calculation of Medicare Travel Charges and charge entry to include appropriate documentation
Orders and maintains office supply inventory for all lab departments, including pathology
Collects and processes specimens by performing phlebotomy collection, labeling, centrifuging, organizing by Laboratory section(s), aliquoting, and storing. Prepares specimens for transport according to Department of Transportation (DOT) and International Air Transport Association (IATA) regulations
Provides information through verbal and written communication in person, over the telephone, or via email, concerning specimen collection, patient results, interface ordering, normal values, Laboratory operation, and phlebotomy; and monitors interface orders to ensure specimen collection
Recognizes and communicates critical information, special requests, unusual orders, etc. by including special comments during the registration and order entry process or by contacting key laboratory individuals
Provides the clerical component of result reporting, which includes but is not limited to the production and filing of computer reports, and the distribution of reports by mail, FAX, personal distribution or telephone
Communicates test results to providers, patients, hospitals, and facilities with compliance to HIPAA laws and regulations. Scans non-interfaced reports into the appropriate patient’s medical record
Services needs of lab customers by providing information to reference lab and hospital customers or routing calls to others
Communicates timely information and requests with lab couriers, including delivery, requests, and specimen pickups
Trains new lab registration staff and technical staff in lab business office functions as appropriate
Participates in taking call to support staff on weekends and holidays
Qualification
Required
High School Diploma or equivalency required
1 year work experience. Proficiency with computer data entry functions
If designated to drive will be required obtain OSHA Bio-Hazard Certification prior to transporting and maintain annually
Valid driver's license when driving any vehicle for work-related reasons
Writes, reads, comprehends and speaks fluent English
Multicultural sensitivity
Microsoft Office – basic computer skills
Customer/patient focused
Critical thinking skills using independent judgment in making decisions
Use of usual and customary equipment used to perform essential functions of the position
Benefits
Paid time off
Parental leave
401K matching
Employee recognition program
Dental and health insurance
Paid holidays
Short and long-term disability
Pet insurance
Early access to earned wages with Daily Pay
Tuition reimbursement
Adoption assistance
Company
UnityPoint Health
UnityPoint Health is an integrated health system that provide a full range of coordinated care to patients and families.
10001+ employees
H1B Sponsorship
UnityPoint Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.19MKey Investors
Baldrick's Foundation
2025-11-20Grant
2014-02-12Grant· $0.19M
Leadership Team
MarCia Ekworomadu
Vice President, Operations- Oncology Service Line
Carmen Kleinsmith
Chief Nursing Officer
Recent News
Corridor Business Journal
2025-12-18
2025-12-02
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