Resource One Credit Union · 18 hours ago
Member Solutions Specialist - Collections
Dallas,TX,US
Full-time
Hybrid
Entry Level
1+ years expResource One Credit Union is focused on providing excellent member services while minimizing loss and maximizing recovery of delinquent accounts. The Member Solutions Specialist is responsible for initiating collection actions, negotiating payment arrangements, and ensuring compliance with relevant laws and regulations.
Financial Services
Responsibilities
Initiates and administers collection actions on member accounts that are negative, at risk of default or delinquent; reviews and works the collection queue(s) on a daily basis
Documents all collection actions taken, including telephone conversations, payment arrangements, and correspondence, in collection package
Negotiates and coordinates payment arrangements with member(s); initiates loan modifications and work-out agreements including preparation of appropriate supporting documentation and recommendations for review and approval
Ensures the security and confidentiality of private member information. Refer to procedure for current guidelines
Effectively communicates with members regarding delinquent accounts while maintaining clear, concise, and error-free communications
Reviews accounts for completion of due diligence and makes recommendations for repossession in accordance with credit union policy
Reviews accounts for completion of due diligence and makes recommendations for charge off in accordance with credit union policy
Advises Member Solutions Assistant Manager or Director of Member Solutions of cases requiring special attention
Stays apprised and complies with established State and Federal laws and regulations as they pertain to collections/transactions/tasks performed (ie: FDCPA, FCRA, SCRA, etc) and credit union policies and procedures
Maintains well-developed working knowledge of the assigned duties and job functions; keeps up-to-date and request additional training and/or development as needed
Works diligently to meet or exceed collection goals established by management
Perform MIP (Member Identification Program) process as outlined in the credit union’s Bank Secrecy Act procedure. Ensure the security and confidentiality of private member information. Refer to procedure for current guidelines
Assists with training of new or established Member Solutions staff as necessary
Recommends improvement of procedures and processes involving job function(s) to management
Educate account holders on the potential legal actions derived from the delinquency
Provide excellent and courteous service to members at all times
Perform skip tracing as needed
Ensure prompt recovery of collateral
Develop industry contacts and utilize those contacts to minimize Credit Union losses
Reports regularly to work and returns from breaks and meal periods on time according to schedule and credit union procedure
Works remotely or at a specified credit union location as required
Flexibility in scheduling as necessary to ensure departmental coverage. May be subject to change without notice
Additional tasks as delegated
Qualification
Required
High school diploma or equivalent
1 year of similar or related experience
Knowledge of credit union policies, procedures and established processes
Knowledge of federal, state and local laws, statues, regulations, codes and standards related to the area of responsibility
Knowledge of general operations of the credit union
Basic understanding of the U.S. Bankruptcy Code
Actively learn by understanding the implications of new and existing information for current and future problem solving and decision-making
Actively look for ways to help members and co-workers
Deal professionally with people under stressful or adverse conditions and circumstances
Ability to effectively deescalate high tensed situations and interactions
Ability to work well independently
Ability to work well in stressful situations
Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Perform effectively in environments with frequent workload changes and competing demands
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems with successful outcomes
Use tact and diplomacy
Working knowledge of the Small Claims Court system
Excellent communication, telephone, and public relations skills
Analyze and evaluate situations that affect the loan assets of the credit union
Apply basic investigative techniques: interviewing, validating factual information, and preparing clear and concise reports
Communicate concisely and effectively with written and oral communication
Exercise tact, diplomacy and self-control
Establish and maintain a good rapport with management, employees, vendors and members
Establish program goals and objectives that support the credit union's strategic plan
Maintain a high level of confidentiality in all areas of responsibility
Perform duties accurately and with attention to detail
Suggest programs and processes to improve collection procedures and the delinquency ratio
Use logic and reasoning to analyze and identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Work extended hours as required or requested by management to complete assigned projects, maintain appropriate staffing levels to provide service levels for member facing jobs or to ensure safety requirements are met
Work under pressure or stress, handling multiple tasks and meeting deadlines with frequent changes to priority status
Stationary work, often requiring standing or sitting for prolonged periods
Operate standard office equipment, computers and keyboards
Visually recognize, reconcile, and verify numerical details for accuracy
Repeating motions that may include the wrists, hands and/or fingers
Must be able to access and navigate facility with reasonable accommodations
Lift and carry small parcels, packages and other items
Company
Resource One Credit Union
ROCU is a union which provides Checking Accounts, Auto, Home, Credit Card, Home Equity, Boat, Business Accounts and Loans services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tracey Jackson, CCUFC
Chief Financial Officer
Daniela Parker, MS, CBCP, CUERME
Chief Risk Officer
Recent News
Business Insider
2024-12-31
Company data provided by crunchbase