City and County of San Francisco · 5 days ago
Transit Services Operations Manager, Transit Division - SF Municipal Transportation Agency (9174)
San Francisco, CA, US
Full-time
Onsite
Senior Level
5+ years expThe San Francisco Municipal Transportation Agency (SFMTA) connects San Franciscans with their communities to enhance the economy, environment, and quality of life in the city. The Transit Services Operations Manager is responsible for planning, monitoring, and supervising the day-to-day management of service through direct oversight of Street Operations.
GovernmentSmall and Medium Businesses
Responsibilities
Provides oversight of the overall transit operations at Transit Services in accordance with established policies and directives when the Senior Operations Manager is not on duty
Provides direction and supervision of the transportation operations within Street Operations
Monitors and evaluates the effectiveness and efficiency of the service delivery system and recommends areas of improvement
Manages Street Operations Supervisors and works with them on leadership skills and accountability
Develops, implements, and maintains policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls
Prepares monthly and annual reports on data collected at Street Operations
Coordinates between Transit Division and all other SFMTA work units to support effective customer service by way of SFMTA's multi-modal transportation
Represents the Senior Operations Manager at meetings when necessary
Performs other duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university
Five (5) years of experience in transportation related operations and/or service management such as directing and coordinating public transportation services, transit workforce planning, and/or transit scheduling of which three (3) years must be at the professional or management level supervising staff
A valid Class C, unrestricted driver license
Preferred
Knowledge of federal, state, and local legislation and regulations pertaining to transit service motor coach and rail operations and their application
Knowledge and experience in transit street operations as well as special events and construction
Knowledge and experience of incident/accident investigation related to transit operations
Experience within a union environment involving contract negotiations and resolution of grievances
Possess verbal and written communications skills with ability to produce (written and statistical) reports and presentations and to present effectively to senior and executive management
Knowledge and experience in public transit operations
Ability to effectively mentor staff
Experience in staff development and training
Understanding of all aspects of safety-regulated policies and practices related to transit operations
Ability and flexibility to work in a time-sensitive operations environment to respond quickly and effectively to unanticipated events and emergencies and to provide guidance to subordinates in crisis situations
Strong leadership skills, including fostering a team environment and maintaining clear lines of responsibility and accountability
Ability to gain appropriate level of knowledge and skill to operate various software systems, applications and programs necessary to perform duties
Demonstrable skills and proficient knowledge in working with Microsoft Office application including Word, Excel, Teams, Outlook, and PowerPoint
Company
City and County of San Francisco
City and County of San Francisco is the only consolidated city-county in California.
10001+ employees
H1B Sponsorship
City and County of San Francisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (7)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Linda Gerull
City CIO, Executive Director of the Department of Technology
T
Thomas DiSanto
Chief Administrative Officer, SF Planning Department
Recent News
The Real Deal
2025-11-04
2025-07-25
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