The Bay Club Company · 22 hours ago
Hotel Front Desk
Walnut Creek, CA
Full-time
Onsite
Entry Level
$16.90/hr - $19.50/hr
1+ years expThe Bay Club Company is a hospitality organization focused on providing exceptional service. The Hotel Front Desk Associate is responsible for greeting guests, managing room assignments, and ensuring a high level of customer satisfaction throughout their stay.
Hospitality
Responsibilities
Greet members and guests upon arrival, smile, and use names often
Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
Assign rooms to guests in accordance with Marriott BonVoy loyalty status, preferences and in accordance with pre-arrival process
Be able to apply the Learn-Empathy-Apologize-Respond-Notify process when handling guest issues
Be able to book, confirm, change, and cancel reservations upon request
Be able to assist in posting charges such as room, food, liquor, spa services, or telephone to guest accounts
Be knowledgeable of all hotel and club services, policies, hours of operation, special programs, marketing specials, department manager names and titles, and so on, and be able to answer hotel guests' questions and to market all services to guests
Be knowledgeable of all Navigator information, including where and how to access them, and be able to provide concierge-type services to hotel guests
Assist hotel guests and club members in using the Business Center's computers, printers, copier, and fax machine; check the room frequently to deter vandalism or theft
Compute guest folios, review accounts and process payment upon check-out
Answer incoming telephone calls when calls are forwarded to the hotel Front Desk; transfer calls professionally and efficiently; take accurate messages as needed
Control the safe deposit box room and system; assist guests with signing in and signing out safety deposit box items
Follow all Hotel operational policies for the Front Desk, Business Center, safe deposit boxes
Be highly security and safety-conscious; report all suspicious or inappropriate behavior to the Front Office Manager, Rooms Director and Security Officer
Assist with administrative duties such as scanning, faxing, online support, shipping and organizing as requested
Other responsibilities or projects assigned by the Front Desk Manager
Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
Provide membership sales team with guest/prospect lead contact information
Qualification
Required
Knowledge of company policies
Ability to read, understand and communicate information and ideas in writing so others will understand
Ability to understand and communicate so others can understand ideas and information
Ability to utilize hotel and club software program and email communication software, such as Microsoft Outlook
At least one year experience in the hospitality industry or related service position preferred
Food Safety certified (if applicable)
Professional, friendly manner and excellent customer service attitude and abilities
Strong verbal communication and conflict resolution skills
Enthusiastic, responsible, and dependable team player
Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills
Well organized and detail oriented
CPR certified
Ability to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear
Ability to walk; stoop, kneel, crouch, or crawl; and taste or smell
Must frequently lift and/or move up to 50 pounds
Ability to stay awake and alert during overnight shifts
Benefits
Club Membership
Competitive Compensation
Discounts on club services and amenities
Continuing Education
Community Involvement
Paid Time off
Health Insurance
Company
The Bay Club Company
Welcome to the Bay Club. Where Sports, Outdoor Recreation, and an Active Lifestyle Meet.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-07-26Acquired
Leadership Team
Matthew Stevens
President & CEO
Jennifer Steichen
Chief Operating Officer
Recent News
2025-12-09
The Bay Club Company
2025-11-04
The Bay Club Company
2025-10-02
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