Mercalis · 3 weeks ago
Program Manager, Client Services
Morrisville, NC
Full-time
Onsite
Mid Level
$50K/yr - $300K/yr
3+ years expValeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions across the healthcare value chain. The Program Manager (PM) will manage client relationships, oversee program and financial management, and ensure operational excellence for assigned brands, acting as the primary liaison between clients and Mercalis.
Clinical TrialsHealth CareManufacturingMarketingPharmaceutical
Responsibilities
Manage client contracts / statements of work and execute accordingly, host and facilitate internal and client kick-off calls
Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client Services
Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or written – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are understood
Manage the program budget for the client and provide recommendations for effectively managing program cost
Interface with clients and maintain business essential relationships on a day-to-day basis as the primary business relationship manager
Conduct regular meetings (phone, webex, onsite) to update the client on program status, deliver presentations and provide an avenue for program enhancements
Become an expert on the therapeutic class of assigned brands and possess a robust understanding of competitive products utilized within the therapeutic class
Based on brands strategy, objectives and competitive landscape, be able to develop and implement innovative solutions for clients to maximize brand value and competitive positioning
Measure, and monitor program key performance indicators to develop data-driven recommendations
Learn and assist the client in navigating client-internal requirements and processes specific to their organization
Be well-versed on their third party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams)
Build and maintain healthy relationships with all internal functional areas, and take a leadership role with all internal project stakeholders
Be a sought out resource within Mercalis as both an internal and external subject matter expert
Provide mentorship and training to Associate Program Managers where needed
Build and maintain strong operational relationships with other Valeris departments
Utilize Valeris’ values as the driving force behind the team’s success
On time adherence to training deadlines for all corporate policies and procedures
Ensure all SOPs are followed with consistency
Perform additional tasks or projects as assigned
Qualification
Required
Bachelor's degree with a concentration in business, accounting, marketing and/or healthcare, or pharmaceutical industry, graduate degree and/or additional certifications including PMP preferred
Three to Four (3-4) years of project or program management experience
Exceptional communication skills, including verbal and written, ability to interact with internal and external stakeholders
Able to multi-task in a fast paced environment while functioning as a member of a highly collaborative team
Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote)
Organized and detail-oriented with effective time management skills
Budget management and/or financial accounting skills
Ability to take initiative and anticipate needs
Ability to travel both locally and out-of-town, expectation is up to 10% travel
Preferred
If an internal applicate, seeking extensive experience with Mercalis systems and services (preferred)
Flexibility to travel as needed is preferred
Prefer candidates who can type at least 35 words per minute with 97% accuracy
Benefits
Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact
Company
Mercalis
Mercalis is an integrated life sciences commercialization that offers comprehensive solutions across the healthcare value chain.
501-1000 employees
H1B Sponsorship
Mercalis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-03-12Acquired
2011-05-18Series Unknown
Leadership Team
Scott Dulitz
Chief Executive Officer
Recent News
2026-01-20
2025-07-04
Company data provided by crunchbase