Capital Bank, N.A. · 21 hours ago
Deposit Operations Specialist
Rockville, Maryland, United States
Full-time
Hybrid
Entry, Mid Level
$24.03/hr - $37.50/hr
2+ years expCapital Bank N.A. is a publicly traded company headquartered in Maryland, providing commercial and consumer banking services since 1999. The Deposit Operations Specialist will support bank staff in meeting operational and compliance goals while ensuring superior customer service and assisting in the development of new products and services to meet customer needs.
BankingCommercial LendingFinanceFinancial Services
Responsibilities
Support bank staff to meet established administrative, operational, and compliance goals for each market center and department within the bank while ensuring a comprehensive understanding for a full range of services (including deposits, credit, and referrals to other lines of business) and assist in the development of new products and services to meet customer needs
Assist the Deposit Operations Manager to conduct day-to-day operational and compliance activities to achieve performance goals while maintaining superior customer service levels
Participate coaching sessions with management staff to ensure superior customer service is being delivered to all customers, while improving personal work product
Ensure compliance with all bank and regulatory standards as measured by bank and/or branch audits, compliance audits, and security reviews
Assist the Deposit Operations Manager in monitoring assets, liabilities, income and expenses to ensure adherence to budget
Provide support by assisting in resolving problems, approving transactions, and authorizing exceptions and/or adjustments. Monitor daily reports of the banks exception items, customer and account level maintenance, deposit rate changes, and stop payments decisions while ensuring adherence to the budget. Perform all aspects of the banks wire transfer function, ensuring proper use of both the FED and correspondent bank systems. Ensure a full understanding for NACHA ACH rules and operating procedures, including Capital Express online banking through ECom or ECorp and provide ongoing staff training. Be the primary contact for all bank staff and customers for Capital Express online banking. Assist in the completion of all back-office support functions, while providing continuous feedback on ways to further improve the overall operational functions and improve efficiencies
Ensure that all personal work functions are performed in compliance with bank policies and procedures and regulatory guidelines. Utilize most effect delivery channels to effectively service customer needs. Assist in resolving customer problems, research requests, and other duties as assigned by management
Demonstrate and help sustain an atmosphere of quality customer service behaviors by all staff members in all areas of service delivery. Ensure work production meets both internal and external customer’s expected deadlines and standards. The level of quality should be consistent with the bank's culture and measured by customer compliments/complaints
Operations staff shall be especially aware of and comply with the requirements of the Bank Secrecy and OFAC regulations as they impact the daily activities in the Operations department. Staff shall immediately report suspected suspicious or unusual activity to the Bank Secrecy Officer
Qualification
Required
Bachelor's degree in relevant field or equivalent work experience
Solid and proven operations record; 2-3 years of frontline or back office operational experience
Ability to provide both short-term and long-term customer service and operational results
Thorough knowledge or understanding of banking operations policies, procedures, and federal regulations governing the financial industry
Microsoft office software suite (Word, Excel, PowerPoint, etc)
Excellent oral and written communication skills
Benefits
Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
Company Contributions to your 401k - Regardless of your contribution
Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more!
Generous Paid Time Off and Paid Holidays.
Company
Capital Bank, N.A.
Capital Bank N.A., headquartered in Rockville, Maryland is a Maryland chartered commercial bank that offers commercial and consumer banking services to clients in the Washington D.C.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$18.4M2020-12-10Debt Financing· $10M
2018-09-17IPO
2014-08-26Debt Financing· $5M
Leadership Team
Edward Barry
Chief Executive Officer, Member Board of Directors
Dominic Canuso
Chief Financial Officer
Recent News
Maryland Daily Record
2026-01-03
2025-12-31
Company data provided by crunchbase