Quinn Company · 1 day ago
Technical Communicator
Bakersfield, CA
Full-time
Onsite
Mid, Senior Level
$78K/yr - $97K/yr
5+ years expQuinn Company, your local Caterpillar store, is hiring a Technical Communicator. The role involves resolving internal and external technical support requests on Quinn Company products, providing technical advice, and ensuring efficient repair processes for known product problems.
ManufacturingRentalRetailService Industry
Responsibilities
Respond to technical requests and inquiries to support diagnostic processes and troubleshooting to technicians, customers, and team members
Support operations team members in successfully managing repairs
Review and distribute technical bulletins and service media to ensure efficient and timely repair of known product problems
Provide technical advice on warranty issues, support warranty department as needed in reviewing warranty eligibility for accurate claim submittals
Recognize, document, and report product issues that significantly affect customer satisfaction and product operation
Provide assistance with NPI (New Product Introductions) to ensure a high level of dealer support on new equipment
Work closely with Caterpillar and other manufacturers in developing economical solutions to identified product quality/problems/issues
Communicate unusual problems and/or escalate troubleshooting needs to Caterpillar through DSN (Dealer Service Network)
Assist and Coach team members on usage of various business tools: SIS (Service Information System), Cat ET (Electronic Technician), DPSS (Dealer Product Support Search), etc
Participate in all routine meetings, seminars, and training to stay current on all technical information
Participate and/or coordinate regular PPM (Product Problem Management) meetings to ensure service team members and technicians have current resources to efficiently perform machine diagnostics, troubleshooting, and repair
Act as a centralized contact for Caterpillar support representatives on all technical matters
Work safely at all times. Adhere to all applicable safety policies. Comply with all Company policies, procedures, and standards
Qualification
Required
5+ years technician experience on heavy equipment or 5+ years related experience (training, technical support)
Possess fundamental understanding of Applied Failure Analysis
Completion of basic courses in engines, hydraulics, and electrical systems
High school diploma required
Ability to communicate in writing clearly and effectively, and read with comprehension necessary to interact and work with customers regarding service needs
Ability to write routine reports and correspondence
Ability to speak effectively with customers or Quinn employees
Preferred
AA or equivalent preferred or equivalent vocational learning/experience
Previous general experience in a Caterpillar Dealer Service Department preferred
Company
Quinn Company
Quinn Company is a machinery dealership brand that sells, rents, and services AG tractors, lift trucks, and industrial power systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michelle Locke, CFO
CFO
Sandra Velasco, SHRM-CP, MSHRM
Human Resources Business Partner
Recent News
2026-02-04
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